I can not activate Malwarebytes

[CristianM]

Hi,

Four months ago I registered my licenses in My Malwarebytes account, they are two licenses for life that my grandfather acquired years ago and he gave them to me with pleasure. It has always worked for me since about two years ago. Until the day that today I wanted to activate the license in another pc. Obviously I deactivated the license on the PC I was on. So when I try to activate, I get a "Installation Token Not Found" message. Which surprised me because when checking in My account the license is available (1 of 1). I put the key manually but it did not work, apparently it accepts the key but it is not activated. I went to my account and tried to activate with the activation wizard and it does not work either. What should I do?

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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4. Place a checkmark next to Accept License Agreement and click Next
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6. Click the Advanced tab
   
    
7. Click the Gather Logs button
   
    
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[exile360]

Greetings,

Please do the following so that we may take a look at what's going on with your installation:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Hopefully we'll be able to determine what might be causing the issue and fix it.  If not, a member of the Support team will be able to resolve the issue on their end if it turns out to be a problem with the licensing system/synchronization.

[CristianM]

I do not want to publish the records in a public forum. So I took the liberty of sending it in PM. I appreciate your understanding. Thank you

[CristianM]

I still do not know why it did not work the first time but I was finally able to activate my license. Thank you and consider the issue resolved. Greetings

[exile360]

Excellent, I'm glad that it's working now

If you need any assistance with anything else in the future please don't hesitate to let us know.