Root Admin AdvancedSetup Posted March 27, 2019 Root Admin ID:1305512 Share Posted March 27, 2019 Is this a blank USB or a USB stick that you can delete all data on? Link to post Share on other sites More sharing options...
rajverma Posted March 27, 2019 Author ID:1305513 Share Posted March 27, 2019 It’s a USB stick ... should I just format it before I use it with my clean pc? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 27, 2019 Root Admin ID:1305514 Share Posted March 27, 2019 We're not sure the computer is infected at this point. You could try to do a recovery back to a previous system restore point or even do a system reset if wanted. https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options No, we would need to remove the disk partition so that it cannot be written to in the potentially infected computer. Then in the clean computer, you would format it. Link to post Share on other sites More sharing options...
rajverma Posted March 27, 2019 Author ID:1305515 Share Posted March 27, 2019 So if I do a system reset will it just erase my whole laptop and all the data... including the potential virus? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 27, 2019 Root Admin ID:1305516 Share Posted March 27, 2019 No, first try to do a System Restore Point. In most cases that will put the computer back to before this issue happened and all data and programs will be fine. A reset is a bit more drastic but it does not remove your data either. Link to post Share on other sites More sharing options...
rajverma Posted March 28, 2019 Author ID:1305643 Share Posted March 28, 2019 I did the anti-rootkit scan, and it said no malware found. How do I do system restore point if i cant get into normal mode? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 28, 2019 Root Admin ID:1305645 Share Posted March 28, 2019 Please read the following topics. They discuss various methods of starting into the Recovery Console. From there you can run a System Restore from a Recovery Point or perform other recovery options. How to Boot to Advanced Startup Options in Windows 10https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html How to Troubleshoot Windows 10 failure to boot using Recovery Environmenthttps://www.tenforums.com/tutorials/5487-troubleshoot-windows-10-failure-boot-using-recovery-environment.html How to Enable or Disable Windows Recovery Environment (WinRE) in Windows 10https://www.tenforums.com/tutorials/127060-enable-disable-windows-recovery-environment-windows-10-a.html Link to post Share on other sites More sharing options...
rajverma Posted March 28, 2019 Author ID:1305646 Share Posted March 28, 2019 If I find a way to send you the logs from earlier will you have more information and guide me so that I can do something else? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 28, 2019 Root Admin ID:1305647 Share Posted March 28, 2019 The System Restore is a wonderful option and is designed just for situations like this. It takes a snapshot in time from when your computer was working well and restores core operating system files so ti will run. It does not uninstall or remove any of your data. The most it can do is remove an entry for a recently installed program but even that can easily be fixed. Please take the time to check out the links I provided for you and try the System Restore. If I was physically there at your home that is exactly what I would do Link to post Share on other sites More sharing options...
rajverma Posted March 28, 2019 Author ID:1305655 Share Posted March 28, 2019 I did the system restore, now it’s saying “Your PC did not start correctly” Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 28, 2019 Root Admin ID:1305671 Share Posted March 28, 2019 Try again but pick one that goes back further in time. Link to post Share on other sites More sharing options...
rajverma Posted March 28, 2019 Author ID:1305672 Share Posted March 28, 2019 I picked the one that goes farthest back already, the farthest I have is 3/6/19 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 28, 2019 Root Admin ID:1305675 Share Posted March 28, 2019 Okay, well not sure what happened to the computer but at this point, it looks like you're going to try and do a Reset. You can try the first option which is to KEEP YOUR FILES and see if that works or not. https://support.microsoft.com/en-ie/help/12415 If that still does not work then this link will show you how to completely reinstall Windows 10 - WARNING!! This method deletes your files. You need to back up any data you want to keep to an external drive otherwise you will lose it. https://www.tenforums.com/tutorials/4130-reset-windows-10-a.html Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 18, 2019 Root Admin ID:1308324 Share Posted April 18, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
Recommended Posts