Application update issue

[samuelawachie]

I'm also having this same particular issue..

Ever since the latest update, the GUI won't load up. If i open it from the list of programs (because it didn't start with windows as it supposed to do, and has always done), i get a network connection error (twice), even though i'm connected to the internet, and then nothing. Nothing happens.

I try to scan a folder or anything in the system, hoping for it to kick it up and bring me the User Interface, still nothing.

It's maddening. 

I'm on Windows 10 (version 1803)

I've not had any problems with this program since I bought it 2 years ago till now. This is just bonkers!!

[LiquidTension]

19 minutes ago, samuelawachie said:

I'm also having this same particular issue..

Ever since the latest update, the GUI won't load up. If i open it from the list of programs (because it didn't start with windows as it supposed to do, and has always done), i get a network connection error (twice), even though i'm connected to the internet, and then nothing. Nothing happens.

I try to scan a folder or anything in the system, hoping for it to kick it up and bring me the User Interface, still nothing.

It's maddening. 

I'm on Windows 10 (version 1803)

I've not had any problems with this program since I bought it 2 years ago till now. This is just bonkers!!

Hi @samuelawachie,

Sorry to hear of the issue you're experiencing. If you'd like us to take a closer look and help troubleshoot the issue, please carry out steps 4 and 5 in the topic linked below:
https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/

Thank you!

[samuelawachie]

I had to re-install the program to get it back to its normal function. 

There was certainly something wrong with the latest update if any user tried to update from within the application itself and had a similar setup to mine.

Anyway, I'm just happy that I got the issue resolved somehow. 

 

[LiquidTension]

Thanks for the update.

If you encounter any further issues, please consider providing the troubleshooting information mentioned earlier so we can look into the cause of the issue.