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tyler3110

Taxcube.exe?

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Hi,

Please unquarantine and then zip and attach the exact file that was unquarantined before.

Thanks!

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Posted (edited)

Hey Tyler welcome to our forums!

For the cloud product, we can take the following steps to get resolved for you.

First, let's go ahead and add this as an exclusion so we no longer get this detection for your endpoints:

https://support.malwarebytes.com/docs/DOC-1964

I recommend we copy the full file path from the Detection and paste it as an exclusion by file path described above.

Once we have the file excluded reboot the endpoint, then we can go to the "Quarantine" page from the menu on the left, find the detection in question

Check the box next to the detection and in the top right click "Restore" From there the application should work without issue.

Once complete if you are able to access the machine remotely or can have the user zip the Taxcube.exe file, we can get this to stop further detections on our side. Just attach or drag to a post here and we can get this detection corrected.

Many Thanks!

Edited by KDawg

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