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I have ran antivirus scans ..not gone

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Are you seeing those popups in all browsers?  Please do this next:

icon11.gifDownload AdwCleaner and move it to your Desktop.

  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users).
  • Accept the EULA (I accept), then click on Scan.
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button.
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, please do so.
  • After the restart, a log will open when logging in. Please copy and paste the contents of that log into your next reply.

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Are you seeing those popups in all browsers?  Please do this next:

icon11.gif   Download and save the attached fixlist.txt file in the same location as FRST (usually your desktop)

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now run FRST again.

  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log (Fixlog.txt) please post it to your reply.

Please include the following in your next post:
  1. fixlog.txt report
  2. Are you still seeing popups - if so is it occurring in all browsers?


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Your copy of Chrome has probably been compromised.  At this point it's probably best if you just uninstall/reinstall.  It's important that you follow these instructions, in the order they are listed:

If enabled, delete Your Google Chrome Browser Sync Data by following the steps in this post:

If you wish, you can backup your bookmarks before uninstalling.  Follow these instructions: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks

If you save passwords in Chrome, you may export them as well.  Follow these instructions to do that: https://betanews.com/2018/03/09/export-chrome-passwords/

Clear your Chrome cache and cookies

 Remove Chrome using the the instructions on this page.

 Re-install Chrome and, if applicable, restore your bookmarks and passwords.

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In that case, you should be all set.  I just have a little cleanup for you:

icon11.gif  Uninstall FRST

  • Right click on the FRST icon and select Rename
  • Change the name to Uninstall
  • After renaming it, right click and select Run as Administrator

icon11.gif  Uninstall any other tools or logs from our work that you don't need.

Please post once more so I know you are all set and I can mark this thread resolved. Good luck and stay safe!

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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