Porthos Posted March 22, 2019 ID:1304933 Share Posted March 22, 2019 I have a client I want to sell MB to and he uses Nord VPN. It one of the ones that is having issues with the current version of Malwarebytes? @LiquidTension Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 22, 2019 Staff ID:1304934 Share Posted March 22, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted March 22, 2019 ID:1304972 Share Posted March 22, 2019 Greetings, If NordVPN is using the old Winsock LSP method of hooking into the network stack then yes, it would cause problems for Malwarebytes. If they are using the current and recommended WFP method rather than LSP (LSP has been deprecated by Microsoft; refer to the note at the top of that page) then it shouldn't cause any issues. Link to post Share on other sites More sharing options...
Porthos Posted March 22, 2019 Author ID:1304980 Share Posted March 22, 2019 1 hour ago, exile360 said: If NordVPN is using the old Winsock LSP method of hooking into the network stack then yes, it would cause problems for Malwarebytes. Thanks, Samuel. I know why some are having issues. This is the ONLY client I have out of all these years (surprisingly) that uses a VPN at all. I personally do not know the in's and out's of VPN's because I have not ever needed to "possibly" deal with one in the past. I have "warned" this client that there might be an issue and I could revert him back to the previous version if needed. The point of my post was to find out if it is specifically known if Nord VPN is having issues with Malwarebytes. I was hoping to know before the client picked up the computer so we would not have to test it out before he goes out of the country on a trip. Link to post Share on other sites More sharing options...
exile360 Posted March 23, 2019 ID:1304996 Share Posted March 23, 2019 Yeah, unfortunately I just don't know enough about NordVPN and can't recall if it's one of the ones users have reported issues with or not. I just know that anything hooking into the Winsock seems to be the cause of the issues with MB3 not being able to contact the Malwarebytes validation servers and that such programs that use WFP don't cause the issue. I did find this which seems to indicate that if configured manually, all a user needs to do is modify their DNS settings which shouldn't impact Malwarebytes at all, however I don't know if the same can be said for the native app (though if it works like Simple DNSCrypt, which also configures alternate DNS settings, then it does so without installing any LSPs and therefore would avoid the issue). Link to post Share on other sites More sharing options...
Porthos Posted March 23, 2019 Author ID:1305000 Share Posted March 23, 2019 23 minutes ago, exile360 said: Yeah, unfortunately I just don't know enough about NordVPN and can't recall if it's one of the ones users have reported issues with or not. I just know that anything hooking into the Winsock seems to be the cause of the issues with MB3 not being able to contact the Malwarebytes validation servers and that such programs that use WFP don't cause the issue. I did find this which seems to indicate that if configured manually, all a user needs to do is modify their DNS settings which shouldn't impact Malwarebytes at all, however I don't know if the same can be said for the native app (though if it works like Simple DNSCrypt, which also configures alternate DNS settings, then it does so without installing any LSPs and therefore would avoid the issue). 1 He has the computer now and I asked him to test it ASAP. We shall see. Thanks for the link. 👍 Link to post Share on other sites More sharing options...
LiquidTension Posted March 25, 2019 ID:1305214 Share Posted March 25, 2019 Hi @Porthos, There are no known issues between the latest version of Malwarebytes and latest version of NordVPN. How the VPN is configured may of course cause connectivity issues, but that is machine specific. If the user encounters any general issues between the software, please let us know. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 25, 2019 Root Admin ID:1305310 Share Posted March 25, 2019 Agreed, I'm not aware of any issues with VPN and Malwarebytes. I've done chained VPN as well as multi-connection VPN and Malwarebytes did not interfere with any of my connections. Link to post Share on other sites More sharing options...
Porthos Posted March 25, 2019 Author ID:1305314 Share Posted March 25, 2019 So far this client is having no issues. Just wanted to be sure since it is my first client with the program. The client was adamant about being able to use Nord. Did not to run into issues and screw up my recommendation and sale of MB to this one. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 25, 2019 Root Admin ID:1305315 Share Posted March 25, 2019 Great, glad to hear 👍 Link to post Share on other sites More sharing options...
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