BrooksNYC Posted March 22, 2019 ID:1304877 Share Posted March 22, 2019 Hi, gang. I'm a licensed user of Malwarebytes Premium 3.7.1. Under Settings > Protection tab > Startup Options, I've chosen "Start Malwarebytes at Windows startup." https://imgur.com/OA5yLhd (screenshot) However, Malwarebytes won't load with Windows unless I manually add a program shortcut to the Windows Start Menu. Obviously, this isn't a pressing issue, but if I've overlooked a software setting, I'd appreciate it if you would let me know. Kind thanks, Brooks Windows 10 Pro x64 (release 1809) Malwarebytes Premium 3.7.1 Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 22, 2019 Staff ID:1304878 Share Posted March 22, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted March 22, 2019 ID:1304879 Share Posted March 22, 2019 Greetings, It is likely being caused by some kind of issue with Malwarebytes configuration files. Sometimes they become corrupted during upgrade/install so lets see if a quick over the top install of the latest build corrects the issue and go from there. Please download and install the latest version over the top of your existing installation from here and then reboot if prompted to complete the upgrade process. Once that's done, go ahead and restart your machine and let it fully load to the desktop (including Malwarebytes, assuming it loads) a couple of times just to make sure it is now working properly. If it still fails to startup without the START menu shortcut being present please let us know. Thanks Link to post Share on other sites More sharing options...
BrooksNYC Posted March 22, 2019 Author ID:1304963 Share Posted March 22, 2019 Appreciate your help, exile360, and thanks. Will give your solution a go tonight. If the problem persists, I'll be back. Again, thanks! B. Link to post Share on other sites More sharing options...
Xauma95 Posted March 24, 2019 ID:1305140 Share Posted March 24, 2019 if you are talking about the tray icon missing it may be because the windows fast start setup Link to post Share on other sites More sharing options...
LiquidTension Posted March 25, 2019 ID:1305202 Share Posted March 25, 2019 Hi @BrooksNYC, If the issue still persists, please carry out the steps in post #2 so we can take a closer look at the cause of the issue. Thanks! Link to post Share on other sites More sharing options...
BrooksNYC Posted March 25, 2019 Author ID:1305293 Share Posted March 25, 2019 Thanks, Xauma95. I checked for hidden tray icons, and also Task Manager. MB isn't loading. LiquidTension, before I proceed with the post #2 drill, here's an interim follow-up. Thanks, and I'll be back. --------------------------- Dispatch from the front lines: After reinstalling Malwarebytes over my existing installation, the program is loading at Windows startup, but infrequently—once or twice every ten startups, would be my guess. The rest of the time, no cigar. I recently migrated to Windows 10 on a new computer. Is it possible Malwarebytes is getting mugged by Windows Defender? I didn't run Windows Defender on Win 7, but am running it now on Win 10. Evr yr hmbl, etc., B. Link to post Share on other sites More sharing options...
exile360 Posted March 26, 2019 ID:1305329 Share Posted March 26, 2019 The problem could be due to fast startup as mentioned above. More info, including instructions on how to disable it can be found here as well as here. Basically it's a new feature in Windows 10 and 8/8.1 that has been known to cause issues with Malwarebytes as well as many other programs. Disabling it shouldn't slow down your system startup times too much if you have an SSD, and I'd recommend disabling it either way for the sake of stability as it's been known to cause issues with many programs and drivers/devices, not just Malwarebytes. Link to post Share on other sites More sharing options...
BrooksNYC Posted April 2, 2019 Author ID:1306379 Share Posted April 2, 2019 To all here, huge thanks for your help. My apologies for the slow response. I've been without an Internet connection since December(!), and at the mercy of Starbucks and the library. Today—finally—I'm back up and running. Fast Start was the problem! I've disabled it, and now Malwarebytes loads first time, every time. Exile360, thank you very much for the instruction links. Again, I appreciate everyone's help and patience. Wishing you all well! Brooks Link to post Share on other sites More sharing options...
exile360 Posted April 3, 2019 ID:1306400 Share Posted April 3, 2019 Excellent, I'm glad we could help. Thanks for letting us know how you got on. If there's anything else we might assist you with please don't hesitate to let us know. Link to post Share on other sites More sharing options...
BrooksNYC Posted April 3, 2019 Author ID:1306438 Share Posted April 3, 2019 Knock wood, you've seen the last of me for a while! Thanks again. Link to post Share on other sites More sharing options...
exile360 Posted April 3, 2019 ID:1306472 Share Posted April 3, 2019 Hehe, well please feel free to stick around and enjoy the community if you wish, but yes, hopefully Malwarebytes Premium will function properly from now on so that you won't need to seek assistance with it again, but if you do run into any trouble we're always glad to help ! Link to post Share on other sites More sharing options...
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