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Malwarebytes crashes, can't be uninstalled


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Hello,

I noticed my PC going very slow today so I looked in the events log of Windows.

Seems like Malwarebytes is the cause and crashing constantly.

I used the support tool to repair Malwarebytes first, but that did not make it better.

I then gathered the logs that I attached here.

I also tried to uninstall but it shows Could not delete service Error: 5

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

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If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Hello and Welcome!

Please do the following and it should correct the issue:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced on the main page (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here


Please let us know how it goes and if the issue persists or if any additional issues occur.


Thanks

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Hi @tr1cky,

Malwarebytes is crashing because of the Proxifier version 3.42 program you have installed. At this current time, that program will either need to be uninstalled or you'll need to stick with the previous Malwarebytes version (3.6) until a permanent solution is found.

Please run the Malwarebytes Support Tool again and use the Clean option on the Advanced page (as explained by Firefox above). When you're prompted to install the latest version of Malwarebytes, please click No.

At this point, you'll need to decide if you would like to uninstall Proxifier or stick to the previous Malwarebytes version.

  • If you choose to uninstall Proxifier, reboot the computer afterwards and download/install the latest version of Malwarebytes using the following link.
  • If you do not wish to uninstall Proxifier, you can download/install the previous version of Malwarebytes using the following link.
    • You will also need to disable the check for new installer updates (otherwise you will be repeatedly notified). To do so, open Malwarebytes > click Settings > turn off, "Notify me when full version updates are available".
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