RastamanaFly Posted March 14, 2019 ID:1303720 Share Posted March 14, 2019 Hello, today i got this on my scan (see screen shot down) it's very strange as it seems that all of this from O&O SafeErase the software i paid and I'm using along side some other software's from this company. Could this be an error from Malwarebytes ? Link to post Share on other sites More sharing options...
RastamanaFly Posted March 14, 2019 Author ID:1303722 Share Posted March 14, 2019 Sorry for double post but adding Farbar Recovery Scan Tool reports. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Staff thisisu Posted March 15, 2019 Staff ID:1303772 Share Posted March 15, 2019 Hello, Can we get the log from Malwarebytes instead of a screenshot please? More information here: Thank you Link to post Share on other sites More sharing options...
RastamanaFly Posted March 15, 2019 Author ID:1303775 Share Posted March 15, 2019 Here you go log.txt Link to post Share on other sites More sharing options...
Staff thisisu Posted March 15, 2019 Staff ID:1303870 Share Posted March 15, 2019 Thank you. These are not false positives. Link to post Share on other sites More sharing options...
RastamanaFly Posted March 15, 2019 Author ID:1303871 Share Posted March 15, 2019 How come? I been using this software for a long time, only since few days MB started reporting this, and I'm also using MB for a long time. So what is the issue with Safe Erase at the end? Link to post Share on other sites More sharing options...
Staff thisisu Posted March 15, 2019 Staff ID:1303909 Share Posted March 15, 2019 The software follows into the potentially unwanted category. More information about the criteria is here: https://www.malwarebytes.com/pup/ I am not aware of the specifics of the issues with Safe Erase. I will get in contact with someone that may have additional information. Thank you for your patience. Link to post Share on other sites More sharing options...
BFeely Posted March 15, 2019 ID:1303910 Share Posted March 15, 2019 1 minute ago, thisisu said: The software follows into the potentially unwanted category. More information about the criteria is here: https://www.malwarebytes.com/pup/ I am not aware of the specifics of the issues with Safe Erase. I will get in contact with someone that may have additional information. Thank you for your patience. Please do so, as I have failed to find anything indicating this product is a PUP, other than this detection. Link to post Share on other sites More sharing options...
ITC23 Posted March 15, 2019 ID:1303912 Share Posted March 15, 2019 I wanted to mention that I had this happen for me as well. I've used O&O software for years, and as far as I understood, they are a reputable company. Very curious as to what qualifies their programs as being in the PUP category all of a sudden. Link to post Share on other sites More sharing options...
RastamanaFly Posted March 16, 2019 Author ID:1304069 Share Posted March 16, 2019 Must agree with ITC23. Using O&O for years and never had any issue with them. I'm also under impression that they are reputable company so very strange that all of a sudden they are under PUP category. Would like to know more here. Link to post Share on other sites More sharing options...
RastamanaFly Posted March 16, 2019 Author ID:1304070 Share Posted March 16, 2019 nasdaq can you take a look at my post please i also have included Farbar report thanks. Link to post Share on other sites More sharing options...
RastamanaFly Posted March 17, 2019 Author ID:1304282 Share Posted March 17, 2019 Any update? Link to post Share on other sites More sharing options...
Staff screen317 Posted March 18, 2019 Staff ID:1304417 Share Posted March 18, 2019 (edited) Hello all, Thank you for reaching out. We did determine that this software violated our PUP criteria. We have changed our database so that paid users like yourselves should not be getting flagged any longer. This change will be reflected in Malwarebytes within an hour or two. If you have any further inquiries, please contact Malwarebytes Support. In the meantime, feel free to Exclude detections in Malwarebytes for Windows v3 if you would like to stop seeing these detections. Edited February 19, 2020 by AdvancedSetup updated links Link to post Share on other sites More sharing options...
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