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Hello, 

My wifi has since disappeared, after i performed a malwarebytes scan and quarantined the malware this was done back in april of 2018. when the restart after the quarantine was complete my wifi option had disappeared as if i dont have that capability anymore, my internet works fine with a hard wire via Ethernet. I have performed the following actions. I have done a factory reset of my computer, absolutely deleting everything and have had no success. attached are the initial scans from malwarebytes that i performed the day my wifi disappeared and about a week later (april12th and april 18th scans) also the initial farbar scan from the same time frame is attached, then secondly i have attached my scans from malwarebytes from after my complete system restore as well as the farbar report and malware adware report

Addition (1) initial scan april 2018.txt 5ad92cc239972_malwarebytesapril12th.txt 5ad92cd69a955_malwarebytesapril18th.txt malwarebytes scan march 19th 2019.txt malwarebytes scan with roots march 19th 2019.txt AdwCleaner[C00] march 19th 2019.txt FSS march 19th 2019.txt

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Hi,

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Hello,

15 hours ago, matt16wilson said:

after the quarantine was complete my wifi option had disappeared as if i dont have that capability anymore

Please could you elaborate on this. When you say "wifi option", what are you specifically referring to?

Please carry out the steps in the post above so we can obtain complete troubleshooting logs.

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I’ll do troubleshooting when I get home.

 

what I mean though is after completing my scan and resetting to quarantine, Connecting. Is WiFi is not even available on my computer, I can only connect with direct connection to modem. It’s like the malware ate my computers ability to read my wireless connection card.

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Thanks for the file.

I don't see a wireless network adapter present. There's no indication this was caused by the Malwarebytes scans ran back in April last year. The scan results only contain items related to Internet Explorer search scopes and other PUP-related files/folders. Nothing related to your Wireless network adapter.

You can redownload/reinstall it from the HP website.
https://support.hp.com/us-en/drivers/selfservice/

I see your computer has been blue screening recently. When did this first start occurring?

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I had an issue with my computer not downloading the windows updates and so after I fixed that it downloaded 197 updates and blue screened during that process other than that I can’t think of the other times .... also I redownload that when I get home sunday

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no reply as of today monday 3/18 and also i downloaded all available drivers for wifi and nothing resolved the issue

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Okay, so how is the computer running now?

Please describe what issues you're currently having and I'll see if we can assist you

Ron

 

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My issue is that I have a network adapter card in my computer, but one day after a malware scan and clean in April of 2018 I lost the ability to connect to the internet via WiFi, the only option I’m given to connect is through a cable. 

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Okay, I can try to assist you with this but no guarantee we'll be able to fix it.

Let me get a fresh set of logs from FRST please.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

Thanks

 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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