GANDOG Posted March 9, 2019 ID:1302925 Share Posted March 9, 2019 ROOTKIT SCAN enabled in my settings. After a scan - the report lists ROOTKIT SCAN DISABLED. Something wrong here. How do I get Malwarebytes to do a routine rootkit scan? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 9, 2019 Staff ID:1302926 Share Posted March 9, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted March 9, 2019 ID:1302968 Share Posted March 9, 2019 (edited) Hello again It depends on the type of scan, however if you're referring to a Threat scan executed manually (either by clicking the Scan Now button on the Dashboard tab or by selecting the first/default option in the Scan tab) then you simply need to enable the Scan for rootkits option under Settings>Protection in the Scan Options section as illustrated below: If the scan being performed is a Custom scan then you need to enable the following option when configuring it: Now, with all of that said, if the scan you are performing is a manual scan initiated via the right-click context menu in Windows Explorer by right-clicking on a file, folder or drive then there is no way to have rootkit scanning active for those types of scans as they are just flat file scans and do not perform the same advanced scan techniques used for the standard scan types (like the Threat scan) as the rootkit scan engine is very specific in the locations that it checks (such as the drivers directory, system folders and boot files/MBR/VBR etc.). EDIT: I just realized that you were most likely still referring to the scheduled scan that you mentioned in your previous thread (which I responded to previously, which is why I didn't mention scheduled scanning in this thread as I thought you were referring to a different scan type as I saw that the other thread was resolved). Oh well, it's good info nonetheless, so I'll leave it here in case you or anyone else is curious about how these other scan options and functions work. Edited March 9, 2019 by exile360 Link to post Share on other sites More sharing options...
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