Hijin25 Posted March 9, 2019 ID:1302895 Share Posted March 9, 2019 Greetings. I have a problem downloading AdwCleaner. My antivirus Eset Internet Security blocks the download page because it says that the toolslib.net site certificate was revoked. Thanks in advance for any clarification. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 9, 2019 Staff ID:1302896 Share Posted March 9, 2019 ***This is an automated reply*** Hi, Thanks for posting in the AdwCleaner Help forum. Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue: AdwCleaner user guide A malicious element isn't being detected? Submit the sample here! Need help with another Malwarebytes product or malware removal? Click here for home support Click here for business support Click here for malware removal help Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted March 9, 2019 ID:1302906 Share Posted March 9, 2019 (edited) Greetings, I'm not sure why ESET is claiming there's a problem with the site's cert, I just tried the normal download from Toolslib and had no issues, though I'm not using ESET (but I still would have received a warning from my browser had the site's security certificate expired or been revoked since it is configured to always check/verify certs and warn me if an expiration or revocation has occurred). You might also check your system date and time settings to verify that they are accurate, as that could cause ESET/your system to believe that the site's certificate is invalid/expired as well (a common problem I've experienced myself in the past). Otherwise, it could actually be an infection which has altered the certificates store on your system resulting in some security sites and products being blocked; a known malware tactic which has been used by several threats over the past few years. If you believe this to be the case and you require assistance in checking and cleaning your system then please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one becomes available. Good luck, and if there is anything else we might assist you with please let us know. Thanks EDIT: alternate URL removed. Edited March 9, 2019 by exile360 Link to post Share on other sites More sharing options...
Staff jboursier Posted March 9, 2019 Staff ID:1302918 Share Posted March 9, 2019 Hello, This issue is due to ESET messing up with the security of SSL/TLS. You can refer to this page on their website to disable this feature: https://support.eset.com/kb5833/?viewlocale=en_US In addition, please read this blogpost to understand the tenants of the issue (especially the `Security software playing nasty` section): https://blog.malwarebytes.com/security-world/2017/06/https-everywhere/ Please let us know if you have any issues afterwards. Link to post Share on other sites More sharing options...
Hijin25 Posted March 9, 2019 Author ID:1302931 Share Posted March 9, 2019 Thanks for answering. The time of my system is correct. I do not think it's a virus because it's the only site that shows me this message, I can access any other security software site. I have consulted the problem in the ESET forums, waiting to see if it is a specific problem of the program. I have tried the download on another PC and it gives the same warning, although we both have ESET. Link to post Share on other sites More sharing options...
Staff jboursier Posted March 9, 2019 Staff ID:1302932 Share Posted March 9, 2019 Hello, Please refer to my links here: https://forums.malwarebytes.com/topic/243637-problem-to-download-adwcleaner/?do=findComment&comment=1302918 You need to disable ESET's SSL/TLS inspection in order to solve the issue - their implementation is causing the issue you're having. Let me know if you need more details or if you still face the issue after doing so, Link to post Share on other sites More sharing options...
Hijin25 Posted March 9, 2019 Author ID:1303008 Share Posted March 9, 2019 Thank you for your answers. I currently have an open query in the eset forum and they mentioned something that toolslib uses TLS 1.0. And that may be the problem, although I have not received more information. Link to post Share on other sites More sharing options...
Staff jboursier Posted March 9, 2019 Staff ID:1303009 Share Posted March 9, 2019 (edited) Hello, Can you share the link to this forum post please? Thanks, Edit: https://forum.eset.com/topic/18852-eis-blocks-toolslibnet/ Edited March 9, 2019 by fr33tux Add the post's link Link to post Share on other sites More sharing options...
Hijin25 Posted March 9, 2019 Author ID:1303016 Share Posted March 9, 2019 Yes, that same one is, sorry for not putting it when I requested it. Link to post Share on other sites More sharing options...
Staff jboursier Posted March 9, 2019 Staff ID:1303018 Share Posted March 9, 2019 No worries I've replied there too, we'll continue there and write up a summary here once it's solved. Thanks, Link to post Share on other sites More sharing options...
Hijin25 Posted March 10, 2019 Author ID:1303021 Share Posted March 10, 2019 The problem has been solved. I do not know what the ESET people did very well, but the alert has disappeared. Link to post Share on other sites More sharing options...
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