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Hijin25

Problem to download AdwCleaner

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Greetings.

I have a problem downloading AdwCleaner. My antivirus Eset Internet Security blocks the download page because it says that the toolslib.net site certificate was revoked.

 

Thanks in advance for any clarification.

 

 

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***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Posted (edited)

Greetings,

I'm not sure why ESET is claiming there's a problem with the site's cert, I just tried the normal download from Toolslib and had no issues, though I'm not using ESET (but I still would have received a warning from my browser had the site's security certificate expired or been revoked since it is configured to always check/verify certs and warn me if an expiration or revocation has occurred).

You might also check your system date and time settings to verify that they are accurate, as that could cause ESET/your system to believe that the site's certificate is invalid/expired as well (a common problem I've experienced myself in the past).

Otherwise, it could actually be an infection which has altered the certificates store on your system resulting in some security sites and products being blocked; a known malware tactic which has been used by several threats over the past few years.  If you believe this to be the case and you require assistance in checking and cleaning your system then please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one becomes available.

Good luck, and if there is anything else we might assist you with please let us know.

Thanks

EDIT: alternate URL removed.

Edited by exile360

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Hello,

This issue is due to ESET messing up with the security of SSL/TLS. You can refer to this page on their website to disable this feature: https://support.eset.com/kb5833/?viewlocale=en_US

In addition, please read this blogpost to understand the tenants of the issue (especially the `Security software playing nasty` section): https://blog.malwarebytes.com/security-world/2017/06/https-everywhere/

Please let us know if you have any issues afterwards.

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Thanks for answering.

The time of my system is correct.

I do not think it's a virus because it's the only site that shows me this message, I can access any other security software site.

I have consulted the problem in the ESET forums, waiting to see if it is a specific problem of the program.

I have tried the download on another PC and it gives the same warning, although we both have ESET.

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Hello,

Please refer to my links here: https://forums.malwarebytes.com/topic/243637-problem-to-download-adwcleaner/?do=findComment&comment=1302918

You need to disable ESET's SSL/TLS inspection in order to solve the issue - their implementation is causing the issue you're having.

Let me know if you need more details or if you still face the issue after doing so,

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Thank you for your answers.

I currently have an open query in the eset forum and they mentioned something that toolslib uses TLS 1.0. And that may be the problem, although I have not received more information.

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No worries :)

I've replied there too, we'll continue there and write up a summary here once it's solved.

Thanks,

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The problem has been solved.

I do not know what the ESET people did very well, but the alert has disappeared.

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