Unable to run any Malwarebytes files

[sperlo]

Attempted to use the auto update error:5 unable to access the file. download the new version of malwarebytes run as administrator error:5 unable to access the file, open an administrator command window, attempt to run the file access denied. download mb-clean, same results. Attempt to remove and reinstall not allowed access. 

 

So to recap, I can not update, I can not remove. I am being held hostage to the constant you have an update window constantly popping up. The software has taken my computer hostage. Is it any better than malware?

 

Steve

[Malwarebytes]

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[exile360]

Greetings,

It could actually be malware causing this issue as there is a threat currently infecting users that prevents any Malwarebytes software from running, and based on your description, it sounds like that's precisely what's happening.  Please try running ADWCleaner to see if it is able to run, and if so, scan with it and have it remove anything it detects and restart your system if prompted to do so.

Once that's done, try running Malwarebytes Anti-Rootkit to see if it is able to run, and likewise try to scan with it and have it remove anything it detects and restart if prompted to do so.

If none of those would run or if the issue still persists then please follow the instructions in this topic and create a new topic in the malware removal area by clicking here and post the requested logs and info there and one of our malware removal specialists will assist you in checking and clearing the system of any threats which will hopefully resolve the issue with Malwarebytes.