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Removing Win32kStream


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A couple of weeks ago, I loaded a web page that turned OFF my firewall, and afterward (even though I THOUGHT I'd quickly "pulled the plug" on the PC), a pile of nastiness began.

I run AVG V8.5.409. It doesn't find anything. I loaded Spybot. It ran, but as soon as the scan began, it automatically shut down, and then the .exe was turned into having privileges that prevented its running, or even its deletion. Same thing happened with HiJackThis. It starts a scan, then shuts down, and can't be restarted unless you completely delete and re-install (but same same afterward).

I downloaded a trial of StopZilla, which found a pile of things, and thought I'd give it a try. It cleaned up (apparently) everything except for a repeat instance of Win32kStream, which comes back at every reboot.

As of now, I can't even run Office. System wants to re-install at every operation, but then gives errors on the re-install of Office '03 install OR repair.

I'm backing up everything, thinking my only recourse is to reformat and reload everything.

Any non-nuclear options that you see?

Regards,

frbasilr

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Welcome to Malwarebytes!!!!! :unsure:

We need to see some additional information about what is happening in your machine.

Please perform the following scan:

  • Download DDS by sUBs from one of the following links. Save it to your desktop.

    [*]Double click on the DDS icon, allow it to run.

    [*]A small box will open, with an explanation about the tool.

    [*]When done, DDS will open two (2) logs

    1. DDS.txt

    2. Attach.txt

    [*] Save both reports to your desktop.

    [*] The instructions here ask you to attach the Attach.txt.

    DDS.jpg

    [*]Instead of attaching, please copy/past both logs into your next reply.

    [*]Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run.

After downloading the tool, disconnect from the internet and disable all antivirus protection.

Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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