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sjadhav16

Need Help on Removing Malware / Virus from New Windows PC

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H Folks, 

Recently got a new pc which ran into a malware issue. There are 2 files which keep on running in the background with CPU utilization at 97%. I am trying to delete the files and end tasks but they dont go away. The file name is called clout and Thug. They also close programs which i try to run and jump to the desktop from other applications. I would need your help to delete the malware. I currently cant open internet explorer to download anything. Please help 

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

If possible start the computer in Safe Mode with networking.

Download and run the file in Normal Mode is you can if not do it in Safe Mode.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions

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