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Malwarebytes Premium version 3.3.1.2183 will no longer start Web Protection. Real-Time Protection warning appears repeatedly but status repeatedly returns to Off when attempting to start Web Protection. This is sudden development on a long-standing Premium account.

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Read and proceed as suggested in this article, if applicable.

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/docs/DOC-1123

Keep me posted as to the results.

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Adding folders/files to exclusions in ESET software did not help. Web Protection still will not start.

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Hi,

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions

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Any info I attempted to post was flagged unacceptable by your system. Gave up after numerous tries. 

Uninstalled and reinstalled MB software which has solved the problem as of this point.

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Since the reply I posted above was accepted, I'll go into more detail. Your system refused to accept anything I attempted to post using Firefox browser. Tried on both the win7 and  also on a  linux system with same result--everything was flagged as suspicious content. When I clicked on link displayed to report the problem, I was presented with an employee login I obviously couldn't use. I don't understand how my original post ever went through since that was made from FF browser. 

I had to install Chromium today to reply to you. 

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Please follow my instructions in post No. 4.

I will review your logs.

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As I stated, the problem was solved by uninstalling and reinstalling software. I will not be posting any further on this at this time. Thank you for attempting to help.

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Hello @traveler99

I'm sorry about that, our automated spam filter flagged your account and was blocking replies. I have removed the block and you should now be able to post without an issue.

Thank you

Ron

 

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