Failed Scanning on MAC devices

[EthicalPrivate]

HI,

May I know if there's a cleanup utility tool for MAC OS?

We had deployed EPP on our MAC and seen it online on the Cloud Console. However, threat scan on the device are always failed.

I'm planning to uninstall it using cleanup utility tool and see if this can resolve my issue.

Thanks.

[CHMOD_777]

Hello EthicalPrivate,

 

While there is not an uninstall utility at this time, there are a few options for uninstalling from an endpoint.  The simplest option being to uninstall via the cloud console 

"Navigate to-> Endpoints-> Manage Endpoints-> Tick the box in front of the online Endpoint-> Upper right corner -> Delete"

If that method fails as the endpoint is no longer communicating with the cloud console, you may uninstall it with the following instructions.  These instructions come from the following link.  Manual Uninstall of MBEP for Mac: https://support.malwarebytes.com/docs/DOC-2431

Usage: This process is to manually uninstall the Mac EP product when the Mac is not syncing with the cloud, causing the normal uninstall process of deleting a Mac endpoint from the cloud Endpoint View ineffective.

Process:

open terminal, then copy and paste in each one of these commands. Once all four have been entered, restart the Mac.

sudo rm -r /library/launchdaemons/com.malwarebytes.endpointagent.plist
sudo rm -r /library/launchdaemons/com.malwarebytes.ncep.rtprotection.daemon.plist
sudo rm -r /library/launchdaemons/com.malwarebytes.ncep.settings.daemon.plist
sudo rm -r "/library/application support/malwarebytes/"

 

Warm Regards,