Jump to content

PUP.Optional.Search Manager won't stay removed

Recommended Posts

This has been going on for about a week now, and to summarise my experience so far:

- My list of programs shows nothing new or out of the ordinary

- Windows Defender, Avira Antivir and Hitman Pro show no results, only MalWareBytes and ADWCleaner do.

- I use MalWareBytes and ADWCleaner to quarantine & remove and clean & repair the infections respectively, and after that everything is fine, no more results come up. UNTIL I boot Chrome again, then the results come back up once again.

- For some reason every time I get 3 results for PUP.Optional.Search Manager from MalwareBytes and 1 result of the same thing from ADWCleaner


I attach logs from MalWareBytes and FRST.




Scan Log.txt

Link to post
Share on other sites

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

ATTENTION: System Restore is disabled
Turn System Restore ON for Drives in Windows 10 - Immediately.

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png or the 3 vertical dots located right side top of the google chrome.
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset and clean up" > "Restore settings to their original defaults"
Restart Chrome.

Please post the Fixlog.txt and let me know what problem persists.


Link to post
Share on other sites


I do not see the folder in bold in your logs. 

Do you see it and is it populated with files?

Are you using Sync in Chrome with other devices reset the Sync.

Read this article and proceed.

Chrome Secure Preferences detection always comes back


Let me know if the problem persists.

Link to post
Share on other sites

  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.