Please stop giving me the trial. (At least give a choice).

[nukecad]

I use MB3 free version as a weekly scanner, I also use Malwarebytes Anti-Exploit Beta, (and the Firefox browser extension beta).

I've just installed the MB3 application update to 3.7.1.2839.

And once again it's started a free trial of real time protection.

I understand that this is a marketing tactic so that people can try the new versions real time protection, even if they have had a trial of a previous version.
Which is fine - apart from the fact that once again it has removed my MBEA beta.

Which means that I now have to manually de-activate the trial and reinstall MBAE beta - again.

Isn't it time that we were given the option of having the trial or not, before it uninstalls our existing beta test products?

If you keep doing it as currently then you will eventually lose your beta users, rendering the beta testing programme useless.

Edited March 3, 2019 by nukecad

[exile360]

Unfortunately, Malwarebytes removing the betas is due to known compatibility issues and is hard-coded into the installer, so even if they disabled the trial, the betas would still be removed because they have no way of knowing if you're a free user or a Premium user, and if you use Premium then the betas need to be removed (for the same reason that they would need to be removed for the trial), and since the software isn't activated with a license key until after installation is completed, the only way for the installer to automatically remove the betas is during the installation phase so you'd still have to reinstall the betas afterwards regardless (you just wouldn't have to click to deactivate the trial is all).

[nukecad]

Cheers exile360,

But I'm not sure about that answer.
I don't see it as a licencing check issue.

TBH there should be no need to check if you are already a Premium user - because if you are then you would not have the betas/stand alones, they would have already been removed when you became a Premium user.

It should be quite simple to do the same as was the practice in the past and offer two installers/updaters.

The full Premium, real time, version which could remove the legacy software on install, if there is any legacy software to remove.
Or
A scan only version, with the free trial as an opt-in after installation/update (if the user wants to have a trial).
If the opt-in was taken then simply run the installer for the full version (with a time limit for registering a licence), thus removing any legacy stand alones and betas.

This would prevent the unwanted uninstalls of the betas. (and stop the threads here that ask why they have got a trial they never asked for and how to stop it).

The method being used at the moment seems to be a marketing decision, not a technical issue.
It may also save the devs a bit of work as there is only one installer/updater, but I'm not even sure about that.
For myself I'm not to bothered about this forcing of a trial, apart from the fact that I don't realy want it and it uninstalls things that I do want without giving me a choice.

PS. I do have a full valid licence key, but have chosen not to use it (yet) in order to be in the beta testing programme.

 

[exile360]

We have Premium users who are also performing beta testing so for compatibility it still needs to work this way.  This is why the installer was made to check for and remove the betas in the first place (I was there when we worked out the logic in the installers for it due to the incompatibility).  We needed a way to ensure that users wouldn't end up with both installed and active at the same time and this is the solution we came up with that made the most sense.  It really had nothing to do with the trial at all I assure you.

There never has been a 'free only' or 'Premium only' installer build for any Malwarebytes version.  It's been a single installer for all versions since 1.x, through 2.x and also in 3.x.  The only difference is that since 2.x it has also included a free trial and in 3.x there is no option to opt out of the trial.

[Gt-truth]

I have this problem again but with the latest version of Malwarebytes 3.7 and as @nukecad have post the description of the problem .

 

malwarebytes keeps to reset the trial and keeps asking me to use the trial version while I am on the free version for more testing .

 

here a new screen grab but this time for other MB version

 

[exile360]

Yes, that's because the free trial keeps being reset.  The main issue being discussed here is the fact that the installer always removes legacy products including the standalone betas which use the older architecture drivers/services which are incompatible with Malwarebytes 3's protections.

[Gt-truth]

@exile360 is there any plan to have the "trial reset thing" to be removed from the software in  the upcoming release ? because even If we have to deactivated the premium trial , then it will be reset the trial again and over again

Edited March 4, 2019 by Gt-truth

[exile360]

Not that I'm aware of, but someone from the Product team would have to address that to know for sure.

[nukecad]

I guess we'll have to put up with it, it doesn't take that long to cancel the trial, reinstall, and put thing back to how we want.

It would be interesting to know how many disable the trial, how many let it run for the full period and don't buy a key, and how many purchase a key after trying it.
I doubt if there is any reliable way of evaluating that though.

[exile360]

The licensing servers and telemetry servers should have that data.  If a change is worthwhile I'm sure the Product team will take action on it.