Jump to content

Annoying block messages


Recommended Posts

Hi, 

Real time protection is informing me of an address repeatedly that is blocked due to Trojan Protection.  This is some address I'm connected to via bittorrent.  I guess I want it blocked, but the constant reminder messages are annoying.  Anyway to keep the block but suppress the popups?  I would want it for only this address.  Thanks.

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

11 minutes ago, JordanHenderson said:

I would want it for only this address. 

 I believe you can turn off the pop-up messages using the new "play mode" feature. Even though it says full-screen apps give it a try and report back.

 

 

play mode.png

Edited by Porthos
Link to post
Share on other sites

Additionally, you don't necessarily need to have Web Protection active to filter your Bittorrent client as the only reason it connects to sites that may be blocked by Malwarebytes is due to the fact that it is a peer-to-peer application, so it connects to a wide array of IPs/servers, some of which may include servers that are also shared with sites hosting malware, but connecting to those servers via Bittorrent during a download poses no actual risk due to the way Bittorrent works (plus the fact that, whatever they may be seeding/leeching on that server through Bittorrent, it isn't the reason Malwarebytes is blocking that server) so you may exclude your Bittorrent client from Web Protection by following the instructions in this support article under the Exclude an Application that Connects to the Internet section so that it is no longer blocked from making those connections while still retaining full protection for your at-risk applications such as your web browser(s) etc.  Due to the way Bittorrent works, where it verifies the files/parts of files you download from/upload to others, there is no chance of an infection coming through your Bittorrent client from one of those IP addresses during a download (though of course if the file(s) you're downloading via Bittorrent happen to be infected then it doesn't matter where they came from, so be sure to scan them of course and use good judgment as a lot of malware is spread that way unfortunately).

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.