Jump to content

Malawarebytes blocks all the supposedly Free Disc Cleaners

Recommended Posts

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
  7. Click the Gather Logs button
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

Most are blocked as PUP's (Potentially Unwanted Programmes).

You mention CCleaner by name.
The 'Standard' CCleaner installer contains an offer to also install either Chrome or Avast Anti-Virus.
This offer is pre-ticked so you have to be careful to untick it if you want to avoid getting an unwanted install of one of these programmes.
(There have been occasions where the offer has not been shown at all and the offer installed anyway, I've had one of those myself).

Which is why MB3, and some other AM/AV products, warn you about it and/or block it - depending on your settings.

If you download the CCleaner 'Slim' or 'Portable' versions they do not contain that offer so you shouldn't get the warning.
You might have to wait for a week or so after the Standard installer is released before they are available.
You can download the CCleaner 'Slim' or 'Portable' versions from their 'builds' page:

Edited by nukecad
Link to post
Share on other sites

Here are a couple I know of (besides CCleaner which was already mentioned by both of you :P) that don't appear to do any bundling or practice any shady tactics that I'm aware of:

Glary Utilities (freemium, but you may download their Disk Cleaner and Tracks Eraser separately if you just want strictly free options with absolutely no 'nags' about a paid version etc.)

Edited by exile360
Link to post
Share on other sites

By the way, there's also TFC by OldTimer, however keep in mind that it hasn't been updated for Windows 8.1/10 compatibility so I highly recommend NOT attempting to use it on either of those OS versions (nothing newer than 7, essentially, though it might work on 8 but I'm not positive on that) as well as ATFCleaner by Atribune (deliberately not linked as it was never updated for any OS newer than XP so there's little point; I only mention it because I used to use it along with CCleaner and TFC).

Link to post
Share on other sites

Many thanks, it is amazing as much as alarming how many programs have hidden pitfalls. Our CITY HALL was taken down by someone accessing the Internet from a CITY HALL computer. We have been lead to believe it will be in the HUNDREDS OF THOUSANDS to get things back up and running properly.

Again thank you for these choices.

Link to post
Share on other sites

5 hours ago, PA.Dutchman said:

We have been lead to believe it will be in the HUNDREDS OF THOUSANDS to get things back up and running properly.

It can be if you do not keep properly isolated and regularly tested backups. Many organizations do not put enough time and ongoing money it takes to keep proper verified working backups and rely on security software to protect them.     

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.