Virtual XP 3.5.1 error at startup

[Hydroace]

I recently updated from Malwarebytes Premium 3.0.6 to 3.5.1 on a Virtual XP installation within a Windows 7 Pro SP1 x64 machine. When I open the updated install, I get "Exception Processing Message c0000013 Parameters 75b6bfc 75b6bf7c 75b6bf7c". If I click on "Continue", the program appears to start and run normally.

I'm a mere mortal though, and have no clue if there's anything shady happening behind the scenes. I've read a few other related threads here, but they seem to speak to machine-specific issues. I'd greatly appreciate any clues to help chase down the ghost in the machine!

Dennis

[Malwarebytes]

***This is an automated reply***

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[Hydroace]

Hopefully the log files will shed light on the ghost...

mbst-grab-results.zip

[exile360]

Greetings,

It may help to try downloading and installing the latest build for XP over the top of the existing installation in the VM.  You may download it from here.

If that doesn't resolve it then please try performing a clean install within the VM via the instructions below:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Please let us know how it goes and if the issue persists.

Thanks

[LiquidTension]

Hello @Hydroace,

This is a Windows message. Error 0xc0000013 = STATUS_NO_MEDIA_IN_DEVICE (There is no disk in the drive. Please insert a disk into drive %hs.). The message can be seen with any software and is not limited to Malwarebytes.

This is typically caused by unplugging a USB drive without using the safely remove it first. If you've done this recently, please reinsert the USB drive back into the computer and then use the option to safely remove the device (right-click the device icon in the system tray/notification area). If the message persists, try safely removing the Z: drive and reinserting.

You can also suppress the message box. See this article:
https://support.microsoft.com/en-gb/help/124873/disabling-system-hard-error-message-dialog-boxes

[Hydroace]

In retrospect...

I should have tried one solution at a time - mea culpa.

I did a safe removal & replacement of a USB thumb drive, then removed and replaced Malwarebytes 3.5.1 and rebooted.  The issue is resolved.

Many thanks - from the bonehead running the machine.

Dennis

[LiquidTension]

Thanks for the update!