MB3 won't complete scan, won't let me quarantine Threats Identified

[jimkkk]

I have bigger issues trying to debug my PC, but for right now, when I run MB3, it just keeps running and scanning. If I pause it or cancel or view the Identified Threats, none of them have been quarantined and it doesn't give me the option anywhere to do so. Thanks for your help! Jim PS  I've include a fresh Furbar logs if that would help.

FRST.txt

Addition.txt

[Malwarebytes]

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[jimkkk]

Here's the MB logs

mbst-grab-results.zip

[AdvancedSetup]

Hello @jimkkk and

The computer is infected with a rootkit.

 

For the next part, you'll need to download the FRST (executable on a clean computer and move them onto your USB Flash Drive. That USB can only be inserted in the infected computer if it is either shut down or in the Windows RE (Recovery Environment). Otherwise, the infection will mess with the files on the USB and you'll have to restart all over again.

Farbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

• USB Flash Drive (size depends on if you have to create a USB Recovery or Installation media)
• Another computer (clean of infection)
• CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)

Preparing the USB Flash Drive

• Download the right version of FRST for your system from a clean computer:
  • FRST 32-bit
  • FRST 64-bit
    Note: Only the right version will run on your system, the other will throw an error message. So if you don't know what your system's version is, simply download both of them, and the one that works is the one you should be using.
• Move the executable (FRST.exe or FRST64.exe) onto your USB Flash Drive

Boot into the Recovery Environment

• To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
  • Restart the computer
  • Once you've seen your BIOS splash screen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
  • Use the arrow keys to select Repair your computer, and press the Enter
  • Select your keyboard layout (US, French, etc.) and click on Next
  • Click on Command Prompt to open the command prompt
    Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
• To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
  Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
• To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
  Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
• Once in the Windows RE, plug the USB Flash Drive into the computer

Once in the command prompt

• In the command prompt, type notepad and press on Enter
• Notepad will open. Click on the File menu and select Open
• Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
• In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
• Note: Replace the letter e with the drive letter of your USB Flash Drive
• FRST will open
• Click on Yes to accept the disclaimer
• Click on the Scan button and wait for the scan to complete
• A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply

 

Thanks

Ron

 

 

[jimkkk]

FRST.txt

[AdvancedSetup]

Did not see the automatic fix I was expecting. Please start in Normal Mode and run a new FRST scan. Make sure you place a check mark on the Additions.txt check box and post back both new logs

Thank you

Ron

 

[AdvancedSetup]

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