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Nathan1

Entered wrong E-Mail Adress when I subscribed

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Hi Everyone,

so I just subscribed to Malwarebytes for 1 year and installed it. Everything works perfectly. The problem is: I entered the wrong E-Mail adress. Now hear me out for a bit. My Mail Provider is Yahoo. So when I subscribed I entered the following: "name@yahoo.de". And that's where I screwed up because there only exist "name@yahoo.com" now. Yahoo doesn't support "de" anymore. When I try to login to my Mailbox with "name@yahoo.de" it still works but if someone is trying to send me an E-Mail with this adress, this Mail will never actually reach my Mailbox. And now I can't set up my Account for the Malwarebytes Product. The Mails Malwarebytes sent to me to set up my Account never reached my mailbox. Without my Account I literally can't change anything. There's also this auto-renewal option which renews my license after a year automatically. That means I have to pay yearly for this with my bank account and I can't even cancel it or unsubscribe. I actually created a new account with my correct adress in the hopea I can fix this issue. So basically "name@yahoo.com". It's the exact same adress but now with "com" at the end. Unfortunately it didn't work. I now have this account I have access to but it's not subscribed to anything. I already created a ticket to the customer support but I still felt like I had to post this in the forum and bring up a bit attention to this particular issue. I hope the problem can be somehow solved because if not, I'd have a yearly fee of 40€ which I can't cancel anymore.

At last, thanks for reading all of this. I live in Germany so I'm not a native speaker.  I hope you could understand everything I wrote. If not,  I apologize for my English.

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***This is an automated reply***

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Greetings and welcome,

Your English is excellent, I understood you perfectly.  Don't worry, Malwarebytes Support will resolve this issue for you as soon as they can and will have everything fixed for your account.  Just be sure to watch for their emails for your support ticket and they'll do what it takes to get the problem corrected.

If there is anything we can assist you with please don't hesitate to ask.

Thanks

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By the way, you should find the information in this support article to be helpful if you are able to access the My.Malwarebytes.com account associated with your license (the .de account) as it does provide an option to change your email address, however if you aren't able to access it because you can't get to the confirmation email then just wait for Support and they'll assist you with the problem.

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Thanks for the info! Unfortunately I can't access to my account because the confirmation mail was sent to the ".de" adress. However I have the license key if that somehow helps. I just hope the Malwarebyte Staff read this post and my ticket and can can somehow resolve this.

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Yes, they'll read your ticket and should have no trouble getting the issue resolved for you :) 

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