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xenonmb

Web protection crashes PLEX Transcoder

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With Malwarebytes running and Web Protection on, it reliably crashes my PLEX transcoder.

Heres a link to the PLEX forums topic where i discovered that web protection was the issue: https://forums.plex.tv/t/solution-conversion-failed-the-transcoder-exited-due-to-an-error/234363/497?u=xenonmb

 

mbst-grab-results.zip

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Greetings,

Please try excluding the application from Web Protection as illustrated in the Exclude an Application that Connects to the Internet section of this support article and hopefully that will resolve the issue, but please let us know if it does not.

Thanks

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My killer network drivers are the newest version (9.0.0.48), as i said i rum the latest drivers and versions for the components listed, in fact i just recently updated them and assume the problem could also have been introduced because of that. And yes, i set the exclusion as shown, just to make sure i tried it again after exile's reply to this post.

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i could try to update from the killer network site itself, they seem to have a newer software package for windows 10 1803+

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I have updated the Killer network drivers with a clean install as described here: https://support.killernetworking.com/knowledge-base/clean-install-killer-control-center/ and am now running 9.0.0.49 of the driver. Plex Transcoder.exe is added to malwarebytes exclusions through Exclude an Application that Connects to the Internet and is listed as "Application Web Process".

The error persists.

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47 minutes ago, xenonmb said:

. Plex Transcoder.exe is added to malwarebytes exclusions through Exclude an Application that Connects to the Internet and is listed as "Application Web Process".

Did you do all of these as well individually? just a thought. I personally have not got on the Plex bandwagon yet.

C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe

C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe

C:\Program Files (x86)\Plex\Plex Media Server\Plex Tuner Service.exe

C:\Program Files (x86)\Plex\Plex Media Server\Plex Update Service.exe

 

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Thanks a lot for the suggestion! This did, in fact seem to work, but it got weird from there:

I added all of the programs seperately, and transcoded a whole movie without an error, then, to double-check, I removed the exceptions again, and it is now still working.

I also tried dis- and re-enabling web-protection and restarting MWB as a whole to maybe reload/refresh the exceptions, but it is nw still working and the transcoder doesn't crash anymore.... I am confused..

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13 minutes ago, xenonmb said:

and it is now still working.

That is a good thing. Hope it sticks.

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It's likely due to the DNS cache; once it gets cleared (possibly after a reboot, or just after sufficient time has passed and other connections have been made through browsing the web etc., and definitely if you run the flushdns command or use a temp clearing such as CCleaner which is known to flush the DNS cache) the blocks will probably return, but hopefully I am wrong.

Either way, at least now we have a viable solution if it should return and I'll be documenting this issue for the Product team so that they may investigate and attempt to replicate it so that the Developers may hopefully find a fix in Malwarebytes to eliminate the need for these exclusions in the future.

Please don't hesitate to post again if any new info comes to light in your use case, and feel free to let us know if there is anything else we might assist you with.

Thanks

Edited by exile360

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