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Will my ID be all right?


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I have been using Malwarebytes with an ID and a license key for years now, and earlier today I saw my license is deactivated and I could not reactivate it with my ID. While looking for a solution I realized that the program was outdated (3.6) and I upgraded it to 3.7.1, and again, tried to activate the license and failed.

Interestingly enough, it worked when I put the license key only, without ID. 

My questions are: do I need to worry about the ID no more? Or will it cause me trouble in the future?

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***This is an automated reply***

Hi,

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Greetings,

It's possible that you had your license automatically converted over to one of the new license keys rather than the older ID+Key format.  You can verify your license by signing into My.Malwarebytes.com (instructions for signing up can be found in this support article if you require them) and there you can manage your license(s) via the instructions found in this support article.

Basically, in the past (back in the Malwarebytes 1.x days) Malwarebytes licenses were composed of the ID and Key but eventually (with the release of 2.x as I recall) they changed over to the single Key format as it was a lot simpler and some customers, upon activating the new version with their ID and Key, had their licenses converted to the new single Key format and that's likely why it accepted just your key.  I'm guessing the Key string you're using is actually the new one that was issued to replace your older ID and Key, however if you would like to be absolutely certain about it then you may contact Malwarebytes Support directly via the form found on this page and they can lookup your account info to verify whether or not that's what happened in order to set your mind at ease.

If there is anything else that we might assist you with please don't hesitate to let us know.

Thanks

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