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I can not remove pup.optional.legacy, help me


Aravser
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Hi everyone, I've been infected with this pup.optional.legacy that I can not remove. I scanned with adwcleaner, I remove it but on reboot it is back on the pc. I scanned even with malwarebytes but it is not detected. RogueKiller detects it but can not remove it. the virus name is inside the registry

 

 

HKLM\Software\Hola.

 

the key inside is called: uuid 

 

the key value is: win-659cb32e68108234a9f6c5f3fdd6b09f

 

 

 

I need help to delete this unwanted program.

 

 

 

 

 

 

 

I tried in any way without being able to remove it.

 

 

Many thanks in advance.

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This is AdwCleaner Log:

 

Quote

 

# -------------------------------
# Malwarebytes AdwCleaner 7.2.7.0
# -------------------------------
# Build:    01-30-2019
# Database: 2019-02-21.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    02-23-2019
# Duration: 00:00:13
# OS:       Windows 10 Pro
# Scanned:  31818
# Detected: 1


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.Legacy             HKLM\Software\Hola

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.


AdwCleaner[S00].txt - [1249 octets] - [23/02/2019 05:51:31]
AdwCleaner[C00].txt - [1652 octets] - [23/02/2019 05:51:41]
AdwCleaner[S01].txt - [1385 octets] - [23/02/2019 05:53:13]
AdwCleaner[S02].txt - [1446 octets] - [23/02/2019 06:09:32]
AdwCleaner[C02].txt - [1829 octets] - [23/02/2019 06:28:42]
AdwCleaner[S03].txt - [1568 octets] - [23/02/2019 06:31:13]
AdwCleaner[C03].txt - [1951 octets] - [23/02/2019 06:44:02]
AdwCleaner[S04].txt - [3107 octets] - [23/02/2019 15:51:33]
AdwCleaner[C04].txt - [3382 octets] - [23/02/2019 16:07:10]
AdwCleaner[S05].txt - [2317 octets] - [23/02/2019 16:23:03]
AdwCleaner[C05].txt - [2664 octets] - [23/02/2019 16:32:09]
AdwCleaner[S06].txt - [1934 octets] - [23/02/2019 16:33:15]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S07].txt ##########

 


 

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instruction

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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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