MB no longer in system tray

[ciccio70]

Hello. I just noticed that the MalwareBytes icon is no longer in the system tray. I do not know when I saw it there last. It could have been months ago. So, I clicked its icon on the desktop to launch it and it seems that it has been running. I closed the window and checked the Windows Task Manager. MBAMService.exe is listed there, but there is 0% CPU utilization, which is not normal, based on previous observations. How do I get the icon in the system tray back? Also, is 0% CPU utilization for long periods of time normal now?

If it helps, my computer is running Windows 7 Home Premium.

I appreciate any help.

franc

[Malwarebytes]

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[exile360]

Greetings,

It is pretty normal for MBAMService not to use any CPU as long as there isn't a scan running, it isn't checking for/installing any database updates, and it isn't analyzing any new processes/threads trying to run in memory and there are no processes currently in memory exhibiting any ransomware or exploit-like behavior.

With that said, the tray icon should be present of course, so we'll help you to get that fixed and Malwarebytes should work normally.  The first thing I would suggest would be to simply download the latest build of Malwarebytes from here and simply install it over the top of your existing Malwarebytes installation, restarting your system once the installation completes to verify that Malwarebytes starts normally and that the tray icon is present.  Also verify that in Malwarebytes under Settings>Protection beneath Startup Options, the option to start Malwarebytes with Windows is set to On.

If that fails to resolve the issue, then please do the following:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Start Repair
3. The tool will attempt to repair Malwarebytes and may prompt you to restart your system; if it does, then please save anything you were working on and allow it to do so
   

Once that's complete, check to verify that Malwarebytes is now working, all protection is enabled, and the tray icon is present in your notification area.  If the software still isn't working correctly then please do the following so that we may take a closer look at what's going on with your system and Malwarebytes installation:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Please let us know how it goes and provide the requested ZIP file if necessary if neither of the above solutions works to correct the issue.

Thanks