Error 5 when updating malwarebytes

[oealias]

Got notification for an update today, it won't install.  

 

[Malwarebytes]

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[1PW]

Hello @oealias:

For an analysis to begin, please post a mbst-grab-results.zip archive file from the computer in question:

Note: Please do not select the Start Repair button.

Within the Malwarebytes Bot automated reply above (post #2), and immediately beneath technical issues, please select Reveal hidden contents and follow all 10 steps.

Thank you.

[txakura]

Turned out to be as simple as rebooting.  I had the same problem, and couldn't access support (another problem I will soon address), however, as "in the old days", I thought I might as well reboot and try to update again.  It worked.

[exile360]

Excellent, I'm glad you were able to resolve the issue

If there's anything else we might assist you with please don't hesitate to let us know.

Thanks

[ginnyburke]

I also get Error 5 each time I try to install the latest MB update.   But when I doubleclick the Support Tool executable, it unzips and then returns the following error:  7-Zip   Access Denied.     Am I between a rock and a hard place?    This is my work computer which also has TrendMicro AV software installed by the company.   Any ideas?   I really want the new version of Malwarebytes.

[LiquidTension]

1 hour ago, ginnyburke said:

I also get Error 5 each time I try to install the latest MB update.   But when I doubleclick the Support Tool executable, it unzips and then returns the following error:  7-Zip   Access Denied.     Am I between a rock and a hard place?    This is my work computer which also has TrendMicro AV software installed by the company.   Any ideas?   I really want the new version of Malwarebytes.

Hi @ginnyburke,

The Malwarebytes Support Tool extracts files to the %temp% directory, which is why you're see that error.

Could you try booting the machine into Safe Mode and trying again there. If you still encounter an issue, the issue is probably related to the configured permissions on the %temp% directory. We can explore this further if Safe Mode provides unsuccessful.