tryph778 Posted February 19, 2019 ID:1299525 Share Posted February 19, 2019 Thanks for reading this. Am using the latest versions of Windows 10 Home OS and Microsoft Edge Browser. Have Microsoft Edge Browser set to: 'Don't Block Cookies'. Nonetheless when I try to log on to a particular website - it shows the following message: Your browser currently has cookies disabled. You cannot sign in without cookies enabled. You will need to change this option in order to sign in. Added the site to Exclusions on Malwarebytes. Still getting the same message on Malwarebytes Premium Free Trial. Does anyone know why that is the case. Contacted the people who run the website. They do not see a reason for this on their end. Thanks. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 19, 2019 Staff ID:1299526 Share Posted February 19, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted February 19, 2019 ID:1299533 Share Posted February 19, 2019 Greetings, I'm not sure, but if you use any other security applications for protection and/or privacy then that could be the cause. Anything like the Immunize feature in Spybot Search & Destroy, Spywareblaster or a privacy/security related HOSTS file such as the ones provided by MVPS HOSTS or the ones provided by hpHOSTS then that could be the cause. Also, if you're surfing in private mode then that would block the cookies. That's about all I can think of that might cause it unless the site just isn't compatible with Edge for some reason in which case you could try an alternative browser to see if they are able to work properly such as Google Chrome or any Chromium based alternative such as Vivaldi or SRWare Iron, Opera, or Mozilla Firefox. You could also do the following and we could take a look to see if there's anything obvious that might be causing the cookies to be blocked: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
tryph778 Posted February 19, 2019 Author ID:1299548 Share Posted February 19, 2019 thanks exile 360 - can log in to the site using Internet Explorer only. Chrome and Firefox give me the same message after making sure all cookies were enabled. Link to post Share on other sites More sharing options...
tryph778 Posted February 19, 2019 Author ID:1299549 Share Posted February 19, 2019 Thanks - don't have any virus or spyware programs other than what is included in Windows 10 antivirus and Malwarebytes. Link to post Share on other sites More sharing options...
exile360 Posted February 19, 2019 ID:1299561 Share Posted February 19, 2019 OK, and I assume you haven't modified any other settings, and since it happens with the other two browsers that eliminates any issue specific to the one browser so it either must be system wide or it's just an issue on their end. The only other item that might be worth checking would be the following registry keys to see if there are any keys beneath them, especially for the site in question where you're seeing this issue: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\P3P\History HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\P3P\History HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\P3P\History If you expand the History key and see a list of keys there, especially one for the website you're having this issue with, then that would explain it as that's where a setting is stored that can be used to block cookies for any websites listed there. Link to post Share on other sites More sharing options...
tryph778 Posted February 20, 2019 Author ID:1299598 Share Posted February 20, 2019 Thanks for all that hard work and thought Exile 360 - very appreciated. I opened the Windows Registry and it showed no keys below those you mentioned above. Could not find the last one on there. Thanks. Link to post Share on other sites More sharing options...
tryph778 Posted February 20, 2019 Author ID:1299600 Share Posted February 20, 2019 Thanks again exile 360. If the issue is system wide - leaving only Internet Explorer as the only browser that I can access that website from - how does one remedy that? Thanks. Link to post Share on other sites More sharing options...
exile360 Posted February 20, 2019 ID:1299611 Share Posted February 20, 2019 I'm not sure unless there's some kind of compatibility issue or plugin/extension, or program that affects those browsers but doesn't affect Internet Explorer. Do you have anything like an ad blocker or privacy filter plugin installed in your other browsers like uBlock, Adblock Plus, Ghostery, Disconnect or anything like that? If so, one of those could be the culprit. Link to post Share on other sites More sharing options...
tryph778 Posted February 20, 2019 Author ID:1299733 Share Posted February 20, 2019 Thanks so much for all the info, Exile 360. Tried turning off Pop-Up Blocker and Smart Screen Filter on the Microsoft Edge Browser. That did not help. Made sure the site in question was whitelisted under Internet Options on the Control Panel and turned down the Security Permissions to the Lowest Possible Level and that did not work. Have not added any Ad Blocker or privacy filter plugin - those you mentioned or others. I tried to log in to that site with the Opera Browser without enabling VPN on Opera and I was able to log in using the Opera browser, in addition to being able to log in with Internet Explorer. Someone told me Opera was not supported for that website at least. Could you please tell me if my ISP is blocking that website? Thanks. Link to post Share on other sites More sharing options...
exile360 Posted February 20, 2019 ID:1299735 Share Posted February 20, 2019 I don't know, but it's certainly a possibility. It could also just be a quirk/compatibility issue with your particular version of Windows and/or Edge, especially since Microsoft has been making a lot of changes to Windows 10 lately with all these big updates they've been pushing out. You should be able to bypass your ISP by using an alternate DNS provider such as OpenDNS, DNSCrypt, Cloudflare's 1.1.1.1 DNS, or Google DNS. Link to post Share on other sites More sharing options...
tryph778 Posted February 20, 2019 Author ID:1299736 Share Posted February 20, 2019 sorry I meant could you please tell me how to know if my ISP is blocking the website in question? Thanks I am able to go to the site in question but when I try to log in to it - I get a message that cookies are disabled on my browser - which they are not. Link to post Share on other sites More sharing options...
exile360 Posted February 20, 2019 ID:1299737 Share Posted February 20, 2019 Yes, that's why I mentioned trying an alternate DNS server. If it works with an alternate DNS then that means it likely is your ISP doing it. Link to post Share on other sites More sharing options...
tryph778 Posted February 20, 2019 Author ID:1299740 Share Posted February 20, 2019 I will try that - thanks soo very much exile 360 Link to post Share on other sites More sharing options...
tryph778 Posted February 20, 2019 Author ID:1299742 Share Posted February 20, 2019 can go that site and click on any links on there and they work just fine - it is only when trying to log in to that site that I have a problem Link to post Share on other sites More sharing options...
tryph778 Posted February 20, 2019 Author ID:1299743 Share Posted February 20, 2019 9 minutes ago, exile360 said: I don't know, but it's certainly a possibility. It could also just be a quirk/compatibility issue with your particular version of Windows and/or Edge, especially since Microsoft has been making a lot of changes to Windows 10 lately with all these big updates they've been pushing out. You should be able to bypass your ISP by using an alternate DNS provider such as OpenDNS, DNSCrypt, Cloudflare's 1.1.1.1 DNS, or Google DNS. do have a question with that though. How difficult would it be to get rid of the alternate service provider and switch back to using my ISP instead. Link to post Share on other sites More sharing options...
exile360 Posted February 20, 2019 ID:1299744 Share Posted February 20, 2019 No problem. My guess though is that it's probably just some kind of weird browser issue, especially if you can log in with some browsers but not others. I have noted that many websites these days won't enable cookies automatically until you click some kind of option that you agree to their privacy terms/agree to enable cookies because of the new privacy laws in the European Union. Here's an example of what I'm referring to from the Malwarebytes support site: If their website uses such a pop-up/notification (it can look different from that and may show up at the top, bottom or even in the middle of the page), then you'd need to click "yes/allow/continue/accept/I agree" etc. before it would try to store cookies on your system. If for some reason the browser doesn't display the dialog/pop-up (again, assuming the site in question uses one, though most do these days) like perhaps because of a rendering issue/compatibility issue with the browser and the website's scripting/layout then you wouldn't be able to login because the site would never be given permission to use cookies. You might check with the people who run the site to see if they use such a dialog/prompt because if you aren't seeing it when you visit their site then that could be the problem. Link to post Share on other sites More sharing options...
exile360 Posted February 20, 2019 ID:1299745 Share Posted February 20, 2019 1 minute ago, tryph778 said: do have a question with that though. How difficult would it be to get rid of the alternate service provider and switch back to using my ISP instead. It's easy. You just change the setting back from having it use the custom DNS to having it automatically detect your DNS settings and it will default to the standard setting to use your ISP. Link to post Share on other sites More sharing options...
tryph778 Posted February 20, 2019 Author ID:1299763 Share Posted February 20, 2019 Thanks exile 360 - this definitely belongs in the "You know you're not a techie when category'. Whenever I went to that website to log in - for security purposes - I always deleted the Cookies and website data before logging in. I never had a problem logging in to that site when I did that. To be sure of being safe - I was deleting the cookies and website data on the page where you logged in - in other words right where the spaces are for you to put in your user name and password. Just now, I tried not deleting the cookies and website data on the log in page but on the one immediately before that to be safe and secure. Not deleting the cookies and website data on the log in page enabled me to log in with no difficulty at all. Tried deleting that using the Google DNS provider instead of my ISP and that did not help - so I know my ISP was not blocking that website - will have to change it back now. Thanks so much for help Exile 360 - sure appreciate all that. Link to post Share on other sites More sharing options...
tryph778 Posted February 20, 2019 Author ID:1299764 Share Posted February 20, 2019 7 minutes ago, tryph778 said: Thanks exile 360 - this definitely belongs in the "You know you're not a techie when category'. Whenever I went to that website to log in - for security purposes - I always deleted the Cookies and website data before logging in. I never had a problem logging in to that site when I did that. To be sure of being safe - I was deleting the cookies and website data on the page where you logged in - in other words right where the spaces are for you to put in your user name and password. Just now, I tried not deleting the cookies and website data on the log in page but on the one immediately before that to be safe and secure. Not deleting the cookies and website data on the log in page enabled me to log in with no difficulty at all. Tried deleting that using the Google DNS provider instead of my ISP and that did not help - so I know my ISP was not blocking that website - will have to change it back now. Thanks so much for help Exile 360 - sure appreciate all that. Went to this site here for directions : https://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/ I checked the spot where it says: Obtain DNS Server Address Automatically - that was what it was originally set to. 7 minutes ago, tryph778 said: Link to post Share on other sites More sharing options...
exile360 Posted February 21, 2019 ID:1299796 Share Posted February 21, 2019 (edited) Hehe, go figure. All this troubleshooting and the solution turns out to be something so simple. It didn't even occur to me that this could be the cause of the issue, but I'm glad that you were able to figure it out, well done ! Yes, here's what you should see for your DNS settings for your internet connection. Just make sure that the item circled in red[/url] is selected/checked and then click on OK and you should be all set: Anyway, I'm glad that you were finally able to resolve the problem, and if there's anything else we might assist you with, please don't hesitate to ask. Edited February 21, 2019 by exile360 Link to post Share on other sites More sharing options...
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