BSOD of Thunderbird since WIN 1809

[jaco]

Hi

Everything was fine on my pc . I have the latest update (illimited account) of Malwarebytes(MB). I use also Thunderbird (latest version) (TB). Then, I decided to update windows to 1809 version. And now, at launch of TB, Windows crashes with a BSOD.

I made various tests and it appears that

_ With all 4 protection modules of MB activated, TB crashes at launch (BSOD : irq not equal, etc.)

- If I  just deactivate Web protection module of MB, TB won't crash.

I checked again and again, even removed extension modules from TB, the phenomenon is constant.

So, at the moment, I use MB without WEB protection module , and everything runs fine.

 

Any solution ?

 

Jaco

 

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
   
    
7. Click the Gather Logs button
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
    
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[LiquidTension]

Hi Jaco,

We typically see this blue screen with email client use when McAfee is installed alongside Malwarebytes. Do you have a McAfee product installed?

If you do, please uninstall the program and verify the blue screens stop (ensuring you re-enable Malwarebytes Web Protection).
Afterwards, you can reinstall the McAfee product if desired and should find no further issues encountered.

[jaco]

Yes, I have Mc Afee antivirus... Should I disable Mc Afee or uninstall ??

[LiquidTension]

Please uninstall the program and verify the blue screens stop.

Afterwards, you can reinstall the program and should no longer encounter any further blue screens.

[Nadreau]

Many thanks to Jaco. How did you get to identify Malwarebytes as the troublemaker ? I uninstalled MB and Thunderbird works fine. Thanks again.

[exile360]

38 minutes ago, Nadreau said:

Many thanks to Jaco. How did you get to identify Malwarebytes as the troublemaker ? I uninstalled MB and Thunderbird works fine. Thanks again.

Greetings,

If your issue is indeed the same one being reported by the others in this thread then all you need to do is uninstall McAfee (not Malwarebytes), then reinstall McAfee and the issue should be resolved.  You should then be able to keep both Malwarebytes and McAfee together and shouldn't have the blue screen issues any more when running Thunderbird.