S2C2 Posted February 18, 2019 ID:1299190 Share Posted February 18, 2019 HOW DO I REMOVE ROTUMAL.COM ? Link to post Share on other sites More sharing options...
nasdaq Posted February 18, 2019 ID:1299259 Share Posted February 18, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download Malwarebytes Anti-Malware from here Right-click on the MBAM icon and select Run as administrator to run the tool. Click Yes to accept any security warnings that may appear. Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database. On the left menu pane click the Settings tab, and then select the Protection tab on the top. Under the Scan Options, turn on the button Scan for rootkits and Scan within archives. Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button Note: The scan may take some time to finish, so please be patient. If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please post the log for my review. Note: If asked to restart the computer, please do so immediately. === Please download AdwCleaner by Malwarebytes your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File.Click the file you wish to Attach.Click Attach this file.Click the Add reply button. === Please post the logs for my review. Let me know what problems persists. Wait for further instructions. Link to post Share on other sites More sharing options...
nasdaq Posted February 23, 2019 ID:1300240 Share Posted February 23, 2019 Are you still with us. Link to post Share on other sites More sharing options...
S2C2 Posted February 24, 2019 Author ID:1300343 Share Posted February 24, 2019 Hi Nasdaq, Thanks for your follow up. I have tried your suggestions. No Luck. MBAM and AdwCleaner find no threats. Yet many websites are still plagued by Retumal.com. (MBAM blocks this successfully, but cannot remove the annoying source) I have followed steps 1 & 2 in the link below. No suspicious programs show up in Windows Programs and Features. I have not yet tried step 3 (Hitman) . I have tried, several times, to reset Chrome to Default Settings with mixed results. I have not yet tried Step 5 (Zemana). https://malwaretips.com/blogs/remove-rotumal-com/ Link to post Share on other sites More sharing options...
nasdaq Posted February 24, 2019 ID:1300407 Share Posted February 24, 2019 Hi, If the problem persists IN CHROME and you Sync Chrome with other devices reset the Sync. Read this article and proceed. Chrome Secure Preferences detection always comes backhttps://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ <<<>>> If stiil no joy, your copy of Chrome has probably been compromised Remove Chrome from your Computer and reinstall a fresh copy later. If you remove the syncing of your account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other devices. <- Important ...https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks Before you remove Chrome Export your Passwords How to export your saved passwords from Chromehttps://betanews.com/2018/03/09/export-chrome-passwords/ Clear your Chrome cache and cookieshttps://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page.https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks. <<<>>> Please let me know if the problem is solved or not. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 4, 2019 Root Admin ID:1301999 Share Posted March 4, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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