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My Anti-Malware don't work but i have a pay licence (60 Euros)

And my firefox keep the malware and reset with black screen after the full memory  send by  this or other page like this.



If you have this kill quicly the firefox tache. Or you must re-install the last save from windows.


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MBAM does work.  However, to block a malicious or nefarious web site such as a FakeAlert, Malwarebytes has to know the URL of the malicious or nefarious content.

Please supply the URL that lead to that Microsoft FakeAlert in;  Newest IP or URL Threats  after reading;  READ ME: Purpose of this forum

I have created a 1series of videos generated from these kinds of fraud sites for the purposes of recognition and education.  They are all  videos from real web sites.  ALL are FRAUDS.

All these have one thing in common and they have nothing to do with any software on your PC.  They are all nefarious web sites meant to defraud you of money. The objective is to, falsely, goad you to make the phone call and pay for some service contract for an incident that never happened.  From there they may continue to charge your Credit Card for other services, remote into your computer and do real damage and/or exfiltrate your personal data and they may use the information they obtain from you to commit additional frauds.


I have also created a PDF ScreenShow of a myriad of FakeAlert screens - FakeAlert-Screens.pdf  /  Flash Version

US FBI PSA - Tech Support Fraud
US FTC Consumer Information -  Tech Support Scams
US FTC - Tech Support Operators Agree to Settle Charges by FTC and the State of Ohio
US FTC - FTC and Federal, State and International Partners Announce Major Crackdown on Tech Support Scams
Malwarebytes' Blog - Search on - "tech support scams"
Malwarebytes' Blog - "Tech support scams: help and resource page"

1.  Also located at "My Online Security" - Some videos of typical tech support scams



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Thank you.

I know this.

But I am not sure about : " and do real damage " If i don't kill the firefox quickly the web page put octet in my memory computer and after a 3 minutes Firefox program down with black screen and the computer is very slow after ... more 2 minutes waiting for display the icone with right boutton mouse on the desktoop. And i must reload old save registery windows.

I don't find the url adress from this webpage because the page is displaying in other page (frame).





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31 minutes ago, Bruno93 said:

I don't find the url adress from this webpage because the page is displaying in other page (frame). 

You can find it in Firefox history. I also suggest 2 things.

An AD blocker, https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

Malwarebytes browser extension for Firefox. https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

I install those on firefox for all clients. I have not had any calls about those issues since.


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Thank you for this, i try to add addon malwarbytes.

For this : " Please supply the URL that lead to that Microsoft FakeAlert in; " It is not possible, i find in my history the URL, but the forum stop my message when i send this. Raison spamming.

Whenever i use the Quote system.



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It is me again

Good news: I have added the addon,

And i see in the history the page " ** Votre ordinateur est bloqué **"  (Your computer is blocked) and i try to clic on this the addon work correctly. First attachement.

Well i go to the web site for working and the addon work correctly too see the picture.

But I don't understand why this is not "delivery" with the pay version.


Thanks Porthos & Davis for your support.






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5 hours ago, Bruno93 said:

Thank you.

I know this.

But I am not sure about : " and do real damage " If i don't kill the firefox quickly ...

The actors behind the FakeAlert deliberately program the site to act in a way that cause the browser to get overloaded and unresponsive.  This is to give them the legitimacy, of their statement, that there is something wring with your PC such to cause you to make the call and pay their fee.  It is all part of the fraud.


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13 hours ago, David H. Lipman said:

Malwarebytes has to know the URL of the malicious or nefarious content.

Please supply the URL...

So now the users have to supply the "infected URL"  ?  Malwarebytes is a paid product not an open-source software.

The OP's statement summarized very well: " My Anti-Malware don't work but I have a pay licence (60 Euros) "

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There are 10's of thousands of malicious URLs created each day.  You don't hear about the ones getting blocked too often, you hear about the ones that get missed.   How can Malwarebytes know every malicious or nefarious URL ?  There is no anti malware capable of knowing and blocking every one of these sites.  The OPs statement  does not summarize it well.  Characterizing MBAM as it "don't work" means MBAM fails 100% of the time which is not true.  It does work but like anti anti malware product it is not 100% effective all the time.  Look at my ScreenShow showing a myriad of FakeAlert screens - FakeAlert-Screens.pdf  /  Flash Version  can you imagine the thousands of FakeAlerts I have had to view to get that variety ? 



Edited by David H. Lipman
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Yes, that's correct, and since the Web Protection component in Malwarebytes Premium only uses static lists of known malicious sites and servers, it cannot be capable of blocking a new/unknown malicious site until it is discovered by or reported to the Malwarebytes threat Researchers.  However, the Malwarebytes browser extension beta works differently.  In addition to blocking known malicious sites (along with ads, clickbait sites, tracking servers for privacy and other categories beyond just malware), it also has behavior based blocking to target known malicious types of sites/categories based on how the pages behave, are laid out/their content and what they try to do (like trying to repeatedly show a persistent pop-up that the user cannot dismiss as is generally the case with tech support scam sites, which is one of the categories targeted by the browser extension beta).  Because the Web Protection in Malwarebytes Premium runs directly within the network stack to protect the entire system, including all browsers and other processes, it can't actually see "inside" your web browser's process to analyze the content of a website and its behavior, thus this capability cannot be added to the Web Protection component in Malwarebytes Premium as it exists today, and this is why the Malwarebytes browser extension beta was created in order to deal with these persistent scams/threats that show up so frequently with hundreds and even thousands of new tech support scam sites being created every day (which would be impossible for any product to keep up with, by the way, assuming they could even find them all, which they can't).

As it is, the browser extension is a great tool for augmenting the protection provided by Malwarebytes Premium to help guard your system against threats and scams so I highly recommend it to everyone using Chrome (or any compatible Chromium based browser such as SRWare Iron or Vivaldi) or Mozilla Firefox, so much so that I even have it in my signature here on the forums so that everyone who sees one of my posts can learn about the browser extension.  It's an awesome tool that augments the awesome protection provided by Malwarebytes Premium.

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