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I am getting a pop-up screen saying "Website blocked due to PUP". The Domain: front.activeoptimization.com. The filename = C:\Program Files (x86)\DriverSupportAO.exe. 

File:   "C:\program Files (x86)\Driver Support\svc\DriverSupportAO.exe" THIS IS THE MESSAGE I GET FROM MALWAREBYTES. 

When I go to EXCLUSIONS the "AO" does not appear in the file string. All I get is "C:\program Files (x86)\Driver Support\svc\DriverSupport.exe", and the pop-ups keep coming.

What do I do?

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You have a couple of options.  First, you may exclude the website rather than the executable.  Second, you could launch Task Manager when one of these blocks occurs by pressing CTRL+SHIFT+ESC on your keyboard and navigating to the Processes tab and clicking Show processes from all users at the bottom then sorting the list by name by clicking on the Image Name column header so that the list is sorted alphabetically then locating the DriverSupportAO.exe process and right-clicking on it and selecting Open File Location and it should take you to the correct EXE file.  Once you've located it, use the Exclusions interface in Malwarebytes to navigate there and exclude the file selecting the Exclude an Application that Connects to the Internet and hopefully you'll be able to locate and add it.  My guess is that the program may be creating a temporary executable by that name when checking for updates or something similar so if you can catch it while it is running, you should hopefully be able to exclude it successfully.

Your only other option would be to actually create a file called DriverSupportAO.exe in that location and exclude it from Malwarebytes, but if you do that, be sure to delete the dummy file you created promptly to prevent issues with the true copy of the file when the program tries to create it again.  Since the exclusions are by path/name, it should work even if the content of the file changes as long as it uses the same path and filename.

Please let us know how it goes.


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