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A couple days ago, Avast loaded onto my computer while I was downloading an update for CCleaner.  I went to Avast support for help in removing it, as it would not allow me to do it (said I didn't have authorization).  At this time, apparently a file called AvLaunch.exe also loaded.  It is still there, and it is messing with my computer performance, bigtime.  It's killing my battery, starting programs (like Edge) which I have repeatedly turned off, won't let me chat or communicate directly with Malwarebytes, slow load times, etc.  I need help.  This is further complicated by the fact that I'm currently in Central America where I can't make or receive calls - so I am depending on this forum!  I can't use my phone, and I can't use MWB page to email or chat with them.  Please help!

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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