PLane Posted February 14, 2019 ID:1298699 Share Posted February 14, 2019 I ran a AdwCleaner and it detected RtkAudUService as a PUP. It doesn't get deleted. I'm wondering if this is a false positive? # ------------------------------- # Malwarebytes AdwCleaner 7.2.7.0 # ------------------------------- # Build: 01-30-2019 # Database: 2019-02-12.2 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 02-12-2019 # Duration: 00:00:00 # OS: Windows 10 Home # Cleaned: 2 # Failed: 0 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** No malicious folders cleaned. ***** [ Files ] ***** No malicious files cleaned. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** Deleted C:\Windows\System32\Tasks\RtkAudUService64_BG ***** [ Registry ] ***** Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\RtkAudUService64_BG ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries cleaned. ***** [ Chromium URLs ] ***** No malicious Chromium URLs cleaned. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* AdwCleaner[S00].txt - [1391 octets] - [12/02/2019 14:59:44] AdwCleaner[C00].txt - [1537 octets] - [12/02/2019 15:00:12] AdwCleaner[S01].txt - [1513 octets] - [12/02/2019 15:07:59] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C01].txt ########## Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 14, 2019 Staff ID:1298700 Share Posted February 14, 2019 ***This is an automated reply*** Hi, Thanks for posting in the AdwCleaner Help forum. Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue: AdwCleaner user guide A malicious element isn't being detected? Submit the sample here! Need help with another Malwarebytes product or malware removal? Click here for home support Click here for business support Click here for malware removal help Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Staff jboursier Posted February 15, 2019 Staff ID:1298757 Share Posted February 15, 2019 Hello, Can you do a right-click on this line on the scan results: `C:\Windows\System32\Tasks\RtkAudUService64_BG ` > "Submit as false positive"? Thanks, Link to post Share on other sites More sharing options...
PLane Posted February 16, 2019 Author ID:1298929 Share Posted February 16, 2019 Okay. I just submitted it. Link to post Share on other sites More sharing options...
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