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FeeDee

Web Protection Off Again

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Hi All.My web protection turning itself off has surfaced again.as i said back in November i was keeping an eye on it and all was well for approx one month and afterwards it would happen,maybe,twice or three times a week.I was getting around the problem by clicking "quit mbam"on the task bar and opening the app afterwards.This was fine up to a few nights ago when the app opened as a black screen and "mbam not responding".I also found that i could not close the app until i was actually closing my computer.I was reading a few other reports on your forum of similar behaviour.I also noticed you now have 3.7.1 in Beta format but i am not sure about using Beta with any app.I took the liberty of using the mbam support tool and will attach the file below.I really hope there can be some permanent fix available.Many thanks for all your help in the past and good luck.

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  4. Place a checkmark next to Accept License Agreement and click Next
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  6. Click the Advanced tab
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  8. A progress bar will appear and the program will proceed with getting logs from your computer
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  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
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14 minutes ago, FeeDee said:

3.7.1 in Beta format but i am not sure about using Beta with any app

It is not a beta any longer it is official.

 

Edited by Porthos

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Hi Porthos and thanks for the heads-up that is good to know.Hopefully this will help me with my problem.

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Hi Guys just posting to let you know that version 3.7.1 seems to be working good so far but then so did 3.6.I will continue to keep an eye on it and contact you if there any problems (hopefully not).For now we can close this topic.Thank you again for your continued support and good luck.

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