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YuOminaeSSJ19

malwarebytes 3.7 gave me a hard time....

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(first of all i use win 7 and im the only user ussing it )ok,so yesterday i updated to v3.7,today i restarted the pc and it became pretty usseles,and norton 360 was getting upset telling me it couldnt activate the sonar,acronis didnt load and for some reason mb3.7 neighter,pc took like the double of time to load and files like .exe became like blank files,pc had a hard time even to load as safe mode,first time it didnt load but thank god it did the second time so i unistalled it and the pc seems to work normals again,where is the link for the version 3.6 so i can run that one again until the problem has been solved?

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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Greetings,

You can download the previous version of Malwarebytes on this page.  It may also help if you enter exclusions for both security products to try and eliminate any possible conflicts between them.  To do so, exclude the Malwarebytes files listed in this support article from your Norton product's real-time protection and exclude Norton's Program Files folder and data folder (likely located under C:\ProgramData) from Malwarebytes using the method described under the Exclude a File or Folder section of this support article.

Also, it may be helpful to the Developers in tracking down and fixing this issue if you could provide the following logs:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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16 hours ago, YuOminaeSSJ19 said:

(first of all i use win 7 and im the only user ussing it )ok,so yesterday i updated to v3.7,today i restarted the pc and it became pretty usseles,and norton 360 was getting upset telling me it couldnt activate the sonar,acronis didnt load and for some reason mb3.7 neighter,pc took like the double of time to load and files like .exe became like blank files,pc had a hard time even to load as safe mode,first time it didnt load but thank god it did the second time so i unistalled it and the pc seems to work normals again,where is the link for the version 3.6 so i can run that one again until the problem has been solved?

I have Norton on some PCs. On others I have Windows Defender + MWB Premium. I would never run Norton + MWB Premium together because there is so much overlap in functionality between these two.

I'd also not run MWB Premium with any other security suite, even if MWB say it's OK, I've had too many bad experiences. WD + MWBP is a great combination.

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Windows Defender/MSE is also pretty light on resources which doesn't hurt either.  Most of the time Malwarebytes can run alongside most AV/IS products, but it is true that the more complex the product, the greater the chances of some kind of conflict.  It's just the nature of things.

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