Jump to content
geoffL

Which? Computing Magazine Review

Recommended Posts

The latest Which? Computing magazine (February 2019) review of Security software suggests that Malwarebytes Premium should be avoided (see page 52 in magazine). It states that "On Windows 10, Malwarebytes appears to battle with Windows Defender rather than complement it".

I reported this to Malwarebytes Support a week ago but so far have not had a response.

I am currently running Malwarebytes Premium 3.6.1 but, in view of this Which? report, I wonder whether I should uninstall it or revert to the free version of Malwarebytes.

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites

I don't know if this is helpful or not, but I'm not aware of any conflicts between Windows Defender in Windows 10 and Malwarebytes at this point as this is the first I've heard of it and I do know of many users running with both active in real-time on Windows 10 here on the forums.

Someone from the Malwarebytes staff may have more detailed/technical info though, so I'll concede to their knowledge on the subject as this is just based on my own observations here.

Share this post


Link to post
Share on other sites

I have litterly100's of clients using MB and Defender together. Absolutely NO conflicts...

Share this post


Link to post
Share on other sites

Thanks for the additional info Porthos.  The comment about conflicts may have had to do with one of the issues early on in the lifecycle of Malwarebytes 3 and one of the earlier Windows 10 Creators Updates/builds.  I do recall some very early compatibility concerns when Microsoft first rolled EMET into Windows 10, however I'm pretty certain all of those concerns/issues have long since been eliminated/fixed as that was several months ago and didn't last very long from what I remember.

Share this post


Link to post
Share on other sites

re reply from Pathos

The article in the Which? Computing magazine seemed to infer that the problem lay with Malwarebytes Premium but the free version was OK.

Share this post


Link to post
Share on other sites
1 hour ago, geoffL said:

Computing magazine seemed to infer that the problem lay with Malwarebytes Premium but the free version was OK.

They do not know what they are talking about. I have NEVER had any issues with MB Premium and Defender both on and protecting on ANY of the computers (100's) I manage.

 

Share this post


Link to post
Share on other sites
1 hour ago, geoffL said:

The article in the Which? Computing magazine seemed to infer that the problem lay with Malwarebytes Premium but the free version was OK.

Yes, and the issue I was referring to had to do with the real-time protection in Premium, specifically the Exploit Protection and Ransomware Protection, however again to my knowledge the issues were corrected long ago and almost immediately once they were discovered/reported.

Share this post


Link to post
Share on other sites

Well in their defense, this was an issue at one time, it just didn't last very long thankfully as the Devs were on it immediately as soon as it was discovered and they had it fixed pretty fast.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.