Jump to content
YuOminaeSSJ19

not sure what to say to the new update from mwb

Recommended Posts

a popup just came up to upgrade so i clicked it,but now it asks me to istall it to a personal computer ( showing what seems to be a laptop ) or to a work computer ( showing what seems to be a tower pc ) ,well im on my personal pc witch is a tower pc and not a laptop so im not sure what to pick here,help please

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites

Hello and Welcome!

Personal = Home computer (laptop, desktop, tower, tablet...)

Work computer = Business computer

Share this post


Link to post
Share on other sites

Can I remark, I think it's a woeful first option.
There is no description of what the difference between the two options is.

My first thought was "maybe this is to pick the license options", but that's readily discarded because surely the license decides what I get, not what I pick at install time.

The implication in the question then is that the installer is going to selectively choose features to enable, or the configuration of installed features, or the UI presented based on this archaic distinction of "Personal Computer" vs "Work Computer".

I feel like I just hopped in a mini wayback-machine as this reminds me of the sort of thing asked in the 90's.

Could someone shed light on what the choice actually does?

Share this post


Link to post
Share on other sites

@bdubrow can share more info on why it was done that way... thanks for the comments.

Actually she has replied to a similar question/topic below.

 

Edited by Firefox

Share this post


Link to post
Share on other sites

On rare occasions, people actually read license agreements.  We have consumer products for consumers and business products for businesses.  Using a consumer product in a business environment is against the license agreement, and in many cases, a business user could be served better by a business product.  At the low end of the spectrum, they are the same whether it be business or consumer.  Business offers a number of different options above and beyond what is offered in the consumer product.  We actually have hundreds of business customers who have had issues with employees installing consumer products on their work computers and causing a lot of extra work for them.  The right protection creates the right results, and we are trying to get the message out.

Share this post


Link to post
Share on other sites

Ok, I've just moments ago posted to another thread that I thought more relevant given there was an answer in there, and perhaps I was a bit OTT describing it as "woeful" so I'll temper my reaction :)

Thanks for the reply. So is the idea to educate people who are using a consumer license in a primarily work setting that there are more appropriate options available? The choice will indicate primary environment and then the application, if activated with a consumer license, will...nag?...about business license features?

Will it 'tsk tsk' people who select "work" when they have a consumer license? what then of people with one PC which they do work on but is also their personal computer? I can only imagine this option during the installer was tested and shown to have an acceptable 'conversion rate' of getting people to upgrade to a business license and so has been deemed a success? Did testing also measure confusion amongst consumers? I can't say I'm a fan, for one primary reason: the line between work and personal computing is more blurred now that at any previous time.

I guess I'll select 'work' at home and see what happens. I mean, I do do work at home 1 week out of the month, but it's primarily personal use and never part of a corporate network.

 

I've posted something over here:

However if this is more about informing/checking/nagging/converting users who have a consumer license in what Malwarebytes define as a "work" environment, then my crafted suggestion is irrelevant and instead of 'work' vs 'play' it really should be something else...

Share this post


Link to post
Share on other sites

If you use it at home, select HOME.  I don't know if it will launch into ex-wife mode if you're coming in from a work network.  It has been tested to help us to get people using the right version for where they are using Malwarebytes at.  Imagine the admin running a domain with 12000 (pulled out of the air) users and he is trying to deploy one of our business products.  He finds out through trial and error that 855 (again, out of the air) are using a home product in a work environment.  He is (#1) responsible for license compliance and he is definitely out there, so he cab get his knuckles rapped by his boss, and (#2) he will have to jump through extra hoops to do that deployment.  In the meantime, you want access to something critical and he is busy taking care of the confusion caused by the wrong software.  That's a big one we are trying to fix.  It starts with awareness of the issue, for us and for you.

Share this post


Link to post
Share on other sites

I don't know how Malwarebytes does it, but I have seen some installers in the past with similar functionality where, if the user selects the business option it will tell them something like "Did you know that <insert name of software vendor, in this case "Malwarebytes"> offers business products tailored for use in professional environments?" and then provide a link to more info/a comparison page between the consumer and business product(s) (something like this or the table under Full protection or simple disinfection? on this page but with a comparison between the features/capabilities of the home/consumer version compared to the business/enterprise version(s)).

Edited by exile360

Share this post


Link to post
Share on other sites
2 hours ago, gonzo said:

If you use it at home, select HOME.  I don't know if it will launch into ex-wife mode if you're coming in from a work network.  It has been tested to help us to get people using the right version for where they are using Malwarebytes at.  Imagine the admin running a domain with 12000 (pulled out of the air) users and he is trying to deploy one of our business products.  He finds out through trial and error that 855 (again, out of the air) are using a home product in a work environment.  He is (#1) responsible for license compliance and he is definitely out there, so he cab get his knuckles rapped by his boss, and (#2) he will have to jump through extra hoops to do that deployment.  In the meantime, you want access to something critical and he is busy taking care of the confusion caused by the wrong software.  That's a big one we are trying to fix.  It starts with awareness of the issue, for us and for you.

I don't disagree with the intent, and I'm glad it's had results, but as someone who interacts with this software primarily from a consumer view (whilst others I interact with from a business perspective), I don't like the mechanism.

(And sidebar: you can probably ignore me, I really only came along to find out what the install option does as it is so ambiguous.)

Yep, it benefits the notional domain admin with 855 users using consumer level malwarebytes, but at any scale an administrator responsible for license compliance and consistent deployment should have all environments locked down to prevent users installing software, no? Right now at my workplace we are individually responsible (though that would flow uphill to the CEO I'm sure, and then back down on us through litigation if push came to shove), however 2 jobs prior I was responsible for business wide license compliance - policies (physical) were updated and signed off by staff that they wouldn't install software etc, policies (digital) were enforced that prevented them installing.

Sorry, I'm waffling. Ultimately I feel for Malwarebytes a little, I'm without any doubt that many (largely small?) businesses who should stump up the money to pay for the business licensing, don't. As I say, I agree with the intent, perhaps it's just the wording of the question, because it sounds like what you really want to ask is around licensing, so it should probably be more like "Is this your personal device, or is it business equipment?". I'm not certain that would be more clear in all cases (eg: remote workers with byod), but I think it would be clear enough in the cases that would matter.

 

Anyway, not trying to harp on about it, but honestly the answer as to why the option was there surprised me.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.