dr1humphrey Posted February 9, 2019 ID:1297669 Share Posted February 9, 2019 On 2/7/2019 at 1:36 PM, LDTate said: The issues appear to be only happening with Chrome. We will need to create new profile. If you have Chrome Bookmarks that you want to save, you want to do that first. Export / Import Bookmarks. https://support.google.com/chrome/answer/96816?hl=en Open your Chrome on all devices using Chrome as we need to make sure Chrome sync doesn't allow it back in. • Go to Settings > People > Sync (or alternatively, enter the following in the address bar: chrome://settings/syncSetup) • On the page, you'll see what synced data is enabled. Move all sliders to the left in order to disable all the syncing. Please make sure Chrome is closed before running the fix Keep in mind the fix requires a restart of the computer Next: I have attached A file I need you to download and save it to the same place that you saved the FRST program This fix will include removing temp files and emptying the Recycle Bin. Download attached **fixlist.txt** and save it to same location where the FRST tool is located. NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work. Close all browsers before running. Double click FRST to run the tool. If the tool warns you the version is outdated, please download and run the updated version. •Click the **Fix Button**. •If you receive a message that a reboot is required, please make sure you allow it to restart normally. •The tool will complete its run after restart. When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run. Please attach the Fixlog.txt in your reply. Restart the pc and let me know how it's running now. fixlist.txt 22 hours ago, efizzle212 said: Thank you for your assistance however, i am not using google sync, i have blown out the google profile and started with a brand new one with nothing imported. The problem still persists after running the FRST tool. I have run the most recent version. Attached is the log. I ran a scan using Malwarebytes in safe mode and it came up with no threats detected. Fixlog.txt is attached. Fixlog.txt I too have this issue using Chrome. Tried the chrome settings>advanced>cleanup. Also time is in sync with time.gov. Attaching zip file from support tool. Thank you! mbst-grab-results.zip Link to post Share on other sites More sharing options...
LDTate Posted February 10, 2019 ID:1297861 Share Posted February 10, 2019 This appears to be an issue with AT&T and Chrome and not any infection. I would suggest contacting their support or use another browser. https://www.att.com/esupport/index.jsp?product=internet Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 5, 2019 Root Admin ID:1302140 Share Posted March 5, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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