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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

What app are you talking about.

I suggest you run Malwarebytes is not already done.

I would not install anything of that nature. It's your call.

Please download Malwarebytes Anti-Malware from here
 

  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.


Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===
 

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A second scan returned zero threats found. See attachment. However, still getting error through ESET

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 2/10/19
Scan Time: 8:20 AM
Log File: 340ab14a-2d58-11e9-b8e8-fcaa14c27d0c.json

-Software Information-
Version: 3.7.1.2839
Components Version: 1.0.538
Update Package Version: 1.0.9198
License: Trial

-System Information-
OS: Windows 10 (Build 16299.904)
CPU: x86
File System: NTFS
User: TMARRSPC\TMarrs

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 226380
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 4 min, 29 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

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Hi,

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions

===

p.s.

Let me know if you  Sync your browser(s) to your other devices.
 

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Hi,

Sorry about that. I remember replying to your post but I must have had a senior moment and forgot to press the send button.
===

ATTENTION: System Restore is disabled
Turn System Restore ON for Drives in Windows 10 - Immediately.
https://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If the problem persists IN CHROME and you Sync Chrome with other devices reset the Sync.

Read this article and proceed.

Chrome Secure Preferences detection always comes back
https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/
<<<>>>

Post the Fixlog.txt and let me know if the problem persists.

fixlist.txt

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  • 2 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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