Jump to content
bgs

Clicking notification Bell icon Application freezing and not responding

Recommended Posts

Malwarebytes 3.7.1 premium when clicking on notification bell icon software freezes not responding. please resolve this issue.

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites

Hello @bgs and :welcome:

So a thorough analysis can commence, please follow the detailed steps in the automated reply above (Post #2) and only within the hidden section for "technical issues".

Then, please attach the mbst-grab-results.zip archive file produced to your next reply here.

Thank you.

Share this post


Link to post
Share on other sites

Thanks @1PW for your warm welcome ☺️, will follow the steps and attach the file as said.

Share this post


Link to post
Share on other sites

Thank you for reporting this.  I've seen at least one other thread where this issue has been reported.  Please follow the instructions above from 1PW and someone from the Support team will assist you.

In the meantime, I will document these reports to submit them to the QA and Product teams so that they and the Developers can investigate.

Thanks for your assistance in troubleshooting this issue.

Share this post


Link to post
Share on other sites

Thanks, and if you could, just a couple more things for the Developers to help them track down the root cause if you get some time.

First, if you are able, open Task Manager and go to the Processes tab and click Show processes for all users then replicate the freeze issue in Malwarebytes and once it shows the error message, leave the windows open and locate mbam.exe in Task Manager and right-click on it and select Create Dump File.  Once it completes it should list a location in your local temp folder.  Go there and grab the file and copy or move it to your desktop or another convenient location where you can find it, then right-click on it and hover your mouse over Send to and select Compressed (zipped) file then either attach the file to your next reply or if it is too large, upload it to WeTransfer.com and post the link to the file in your response instead (at WeTransfer.com, click the circular ... button and select Send As Link and it should provide the URL once the upload completes).

Next, re-open Malwarebytes once you have it working again and go to Settings>Application and enable the option under Event Log Data then replicate the issue.  Once you've done that, go ahead and create a new set of logs from the Malwarebytes Support Tool and attach them to your reply.

Once that's done, open Malwarebytes again and disable the Event Log Data option again so that it doesn't keep creating the logs (they can get pretty large over time if you leave the option enabled and they're really only used for advanced support diagnostics).

The above items are optional, but they could really help the Devs figure out what's going on to cause this issue so if you can do them it would be a great help.

Thanks

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.