Jump to content

Recommended Posts

Hello is it possible in the paid version of course to have different settings of Malwarebytes for each user of the same PC, so that a more experienced user can get a specific feature disabled for example?

Thanks

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites

Greetings,

Unfortunately this is not possible due to the fact that, if one user were able to for example disable a particular protection component and the system were to get infected as a result, determining how the system got infected and possibly even remediating the infection after the fact could be difficult if not impossible.  It's also worth mentioning that since Malwarebytes protects the entire system while active, and scans check files, registry hives and even memory across the entire system and all user accounts, if multiple users are logged in at once, then allowing them to have different settings per each user account would cause a conflict since one account is telling Malwarebytes to have one behavior while the other is telling Malwarebytes to behave differently.  The same goes for protection since protection runs as a system level service and kernel mode drivers that by default run on boot, before the user logon process has even occurred, so determining what to do and which protections to enable/disable based on which user is going to log onto the system would be impossible since at the point that they start to load, no user has logged onto the system yet (and protection becomes active before anyone logs on at all; for example, at the logon screen where the user selects their profile to log into Windows, though the UI/tray does load under each account of course, but that's necessary for notifications to function/be seen by each user).

With all that said, you can password protect access to the settings and various pages/components of the UI to restrict what other users can and cannot access or change, though obviously that only means that other users would be unable to make changes to whatever settings the system's administrator configures and wouldn't cause Malwarebytes to actually function with different settings for each user/account.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.