Jump to content

Report Blocked Website


Recommended Posts

Hey Guys,

I just want to report a website that Malwarebytes blocked using Firefox when I was going on Yahoo. Below are some details from the Malwarebytes log. I also attached the actual log from Malwarebytes below. This happened when I temporarily disabled AdBlock in order to test out another browser extension for my email account.

I also ran adwcleaner and also Rogue Killer, but they didn't find anything, so I'm assuming everything is ok and Malwarebytes is just doing it's thing. Has anyone else gotten this pop-up?

  -Blocked Website Details-
Malicious Website: 1
, , Blocked, [-1], [-1],0.0.0

-Website Data-
Category: PUP
Domain: partners.cmptch.com
IP Address: 74.120.19.22
Port: [53089]
Type: Outbound
File: C:\Program Files\Mozilla Firefox\firefox.exe

 

 

MalwarebytesWebsiteBlocked.txt

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

Greetings,

As long as your scans come up clean then you should be OK, however I thought it pertinent to point you to this information as it does indicate that this may be the result of a PUP/adware extension/plugin in your web browser.  If you wish to make absolutely certain that you're system is clean then please follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one becomes available.  They should be able to check your system and verify that there are no threats or PUPs present, and if there are any, aid you in removing them for good.

If there is anything else we might assist you with please don't hesitate to let us know.

Thanks

Link to post
Share on other sites

As a matter of fact, I actually did remove two PUPs using adwcleaner before this happened as a result of downloading an extension for my Firefox browser which is an an ad blocker for my Yahoo mail account. I should tell the developer about this, but I'm only assuming it was from this. There were two entries in my registry keys that adwcleaner found. The name of the extension is called Yahoo Mail Hide Ad Panel. The log from adwcleaner  is attached. The adware was removed.

AdwCleaner[C21].txt

Link to post
Share on other sites

OK, yeah, it's possible that the PUP/adware got bundled with the hide panel extension as bundling is a common way for PUPs to get onto systems these days.

If the detections/blocks do persist and Malwarebytes and ADWCleaner don't detect anything else in their scans then you can either try resetting your extensions in your browser or you can follow the instructions I provided above for posting in the malware removal area and they'll track down any remaining traces and guide you in eliminating them.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.