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Yes, @hunterkay2 if you wouldn't mind, please do share what you did to resolve this issue as we've seen a few reports from users experiencing this issue recently and have yet to find a solution.

In the meantime, @rjhcgr if you would, please provide the to ZIP folder from the Malwarebytes Support Tool to help us to troubleshoot this issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply


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Excellent, so the PUPs/Adware was blocking Malwarebytes from connecting most likely (and probably blocking/trying to block other security sites as well; this is a common tactic they use to try to prevent users from removing them from their systems and to try and prevent security products from functioning properly).

@rjhcgr if you wish to try that same solution then you may download ADWCleaner from here::


Run it, have it scan, then have it remove anything it detects then restart your system if prompted to do so to complete the removal process.  Once that's done, launch Malwarebytes and navigate to Settings>Protection and enable the Scan for rootkits option under Scan Options then return to the Dashboard tab and click Scan Now and likewise allow Malwarebytes to scan and have it remove anything it detects then allow it to restart your system once complete if prompted to do so and hopefully the issue will be cleared up as it was for hunterkay2.

If after those scans the issue still persists or no threats were found then you may proceed to post the requested ZIP file from the Malwarebytes Support Tool I mentioned in my previous post and we'll see what's going on and try to correct the issue for you.

Please let us know how it goes and if the issue is resolved or not.


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Thank you both. The ADWCleaner scan found 4 PUP registry entries. Once cleaned/repaired, I re-booted my system and then MBAM 3.7 worked fine and my license re-activated to Premium.


So for now, problem solved.   😃


I do worry though about how those entries got there to begin with since I have been running MBAM Premium for years - and have it configured to perform daily scans - and NEVER has a problem been found.   😕



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Hi everyone,

By default, AdwCleaner will reset the Winsock which is likely what has the fixed the issue for each user posting here.

With the Malwarebytes 3.7 update and implementation of Microsoft AM-PPL compliance, we are seeing issues with third-party programs inserting DLLs into the Winsock and causing connectivity issues (among various other problems). In the case of the topic starter (hunterkay2), the issue was being caused by a DLL that Proxifier 3.21 had inserted into the Winsock.

We are currently investigating the issue further.

Edited by LiquidTension
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