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Ransomware won't start

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31 minutes ago, stevespra said:

Ransomware won't start.  Everything else works fine.


Let's get the latest 3.7.1 version installed before proceeding. The installer can be downloaded here: https://downloads.malwarebytes.com/file/mb3
Alternatively, open Malwarebytes > click Settings > click Install Application Updates.

Please check if there's any improvement.

Edited by Porthos
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02/06/19	" 15:17:10.709"	22484	1044	19c4	ERROR	ArwSDK	arw::mb::dll_driver::do_install	"driver.cpp"	323	"tid: 1994 - Failed to install driver package. {Error: 1243}"
02/06/19	" 15:17:10.709"	22484	1044	1994	ERROR	AntiRansomwareControllerImpl	mb::arwcontrollerimpl::ArwControllerImpl::StartArwProtection	"arwcontrollerimplhelper.cpp"	739	"Failed to start the Anti-Ransomware driver!"
02/06/19	" 15:17:10.709"	22484	1044	19c4	ERROR	ArwSDK	ArwLib::Globals::Impl_Start	"arwlib.globals.cpp"	1294	"tid: 1994 - {EXCEPTION: class Core::Exception} ==> {Thread: 6548, TimeStamp: 22484, Time: ""2019.02.06-21:17:10.0709"" } {File: 'd:\jenkins\workspace\n_arw_sdk\src\arwlibimpl\arw.driver.manager.cpp', Line: 27, Function: 'arw::driver_manager::install'} Contract not held."
02/06/19	" 15:17:10.709"	22484	1044	1994	ERROR	AntiRansomwareControllerImpl	mb::arwcontrollerimpl::ArwControllerImpl::Initialize::<lambda_4117c91809702b367e2fe32247ff1b5f>::operator ()	"arwcontrollerimplhelper.cpp"	397	"Failed to start ARW protection at initialization!"

This might be caused by a slow system startup not allowing enough time to install the driver.

As Porthos mentioned in the post above, please get version 3.7.1 installed and check if the issue still occurs. If it does, please let us know and we'll continue troubleshooting.

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