Outbound connection blocked when visiting AT&T website

[efizzle212]

Whenever going to ATandT.com I am getting website blocked due to trojan. Domain it is trying to go to is netcheckcdn.xyz. There was a similar thread with the same exact problem. A text file was provided in conjuction with running the FRST tool. Please help. 

MB_Scanreport.txt

Addition.txt

FRST.txt

[LDTate]

Hello  and

Please take your time.

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Download Malwarebytes Support Tool
https://downloads.malwarebytes.com/file/mbst?src=Forums-Reply

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply.

[efizzle212]

Thank you for the quick reply. Here is the logs in zip format as requested. 

mbst-grab-results.zip

[LDTate]

The issues appear to be only happening with Chrome.
We will need to create new profile.

If you have Chrome Bookmarks that you want to save, you want to do that first.
Export / Import Bookmarks.

https://support.google.com/chrome/answer/96816?hl=en

Open your Chrome on all devices using Chrome as we need to make sure Chrome sync doesn't allow it back in.

• Go to Settings > People > Sync (or alternatively, enter the following in the address bar: chrome://settings/syncSetup)

• On the page, you'll see what synced data is enabled. Move all sliders to the left in order to disable all the syncing.

Please make sure Chrome is closed before running the fix

Keep in mind the fix requires a restart of the computer

Next:

I have attached A file I need you to download and save it to the same place that you saved the FRST program

This fix will include removing temp files and emptying the Recycle Bin.

Download attached **fixlist.txt** and save it to same location where the FRST tool is located.

NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work.
Close all browsers before running.

Double click FRST to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
 •Click the **Fix Button**.
 
•If you receive a message that a reboot is required, please make sure you allow it to restart normally.

•The tool will complete its run after restart.

When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run. Please attach the Fixlog.txt in your reply.

Restart the pc and let me know how it's running now.

fixlist.txt

[efizzle212]

Thank you for your assistance however, i am not using google sync, i have blown out the google profile and started with a brand new one with nothing imported. The problem still persists after running the FRST tool. I have run the most recent version. Attached is the log. I ran a scan using Malwarebytes in safe mode and it came up with no threats detected. Fixlog.txt is attached. 

Fixlog.txt

[LDTate]

The fix did not completely run.

Please run the tool again so we can get new logs.

Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply.

[LDTate]

 

I found many hits Googling the issues you're having

Another thing to check is your computers time.

Go to https://www.time.gov/ and match your windows time to that, down to the second.

We also have a quick troubleshooting guide for myAT&T issues. This may provide some assistance.

[AdvancedSetup]

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Thanks