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I needed to uninstall Malwarebytes Endpoint Agent from a Server 2012 the uninstall failed and I used the uninstall tool to remove it completely.

Now I'm trying to reinstall Endpoint Agent on Server 2012 and I'm getting an error "Error 0x80070643: Failed to install MSI package"

Can anyone help me please?

 

This is the log;

[1BB4:2288][2019-02-06T18:48:48]i001: Burn v3.10.3.3007, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\DSTAFF~1\AppData\Local\Temp\2\{6798336C-BEE0-48FF-9D60-C1BA2F94300C}\.cr\Setup.MBEndpointAgent.Full.exe
[1BB4:2288][2019-02-06T18:48:48]i000: Initializing string variable 'NEBULA_URL' to value 'https://cloud.malwarebytes.com'
[1BB4:2288][2019-02-06T18:48:48]i000: Initializing string variable 'NEBULA_ACCOUNTTOKEN' to value '8e3efda2-cc8f-458c-b541-401718cc518e'
[1BB4:2288][2019-02-06T18:48:48]i009: Command Line: '-burn.clean.room=C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe -burn.filehandle.attached=320 -burn.filehandle.self=328'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\dstafford\Desktop\'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206184848.log'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleName' to value 'Malwarebytes Endpoint Agent'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleManufacturer' to value 'Malwarebytes'
[1BB4:10A8][2019-02-06T18:48:48]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1BB4:10A8][2019-02-06T18:48:48]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.0.642'
[1BB4:2288][2019-02-06T18:48:48]i100: Detect begin, 3 packages
[1BB4:2288][2019-02-06T18:48:48]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting numeric variable 'EA_INSTALLED' to value 0
[1BB4:2288][2019-02-06T18:48:48]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting numeric variable 'EA_INSTALLED_32' to value 0
[1BB4:2288][2019-02-06T18:48:48]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting numeric variable 'KB2468871_NET32_INSTALLED' to value 0
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'NETFRAMEWORK452' to value '394806'
[1BB4:2288][2019-02-06T18:48:48]i052: Condition '(NETFRAMEWORK452 >= 379893)' evaluates to true.
[1BB4:2288][2019-02-06T18:48:48]i101: Detected package: NetFx452FullRedist, state: Present, cached: None
[1BB4:2288][2019-02-06T18:48:48]i101: Detected package: MyMsi, state: Absent, cached: None
[1BB4:2288][2019-02-06T18:48:48]i101: Detected package: msi64, state: Absent, cached: None
[1BB4:2288][2019-02-06T18:48:48]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[1BB4:2288][2019-02-06T18:48:48]i052: Condition '((NOT EA_INSTALLED) AND (NOT EA_INSTALLED_32) AND (NOT WixBundleInstalled))           OR           (WixBundleAction = 3)' evaluates to true.
[1BB4:2288][2019-02-06T18:48:48]i199: Detect complete, result: 0x0
[1BB4:10A8][2019-02-06T18:48:49]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[1BB4:2288][2019-02-06T18:48:49]i200: Plan begin, 3 packages, action: Install
[1BB4:2288][2019-02-06T18:48:49]w321: Skipping dependency registration on package with no dependency providers: NetFx452FullRedist
[1BB4:2288][2019-02-06T18:48:49]i052: Condition 'NOT VersionNT64' evaluates to false.
[1BB4:2288][2019-02-06T18:48:49]i052: Condition 'VersionNT64' evaluates to true.
[1BB4:2288][2019-02-06T18:48:49]i000: Setting string variable 'WixBundleRollbackLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206184848_000_msi64_rollback.log'
[1BB4:2288][2019-02-06T18:48:49]i000: Setting string variable 'WixBundleLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206184848_000_msi64.log'
[1BB4:2288][2019-02-06T18:48:49]i201: Planned package: NetFx452FullRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1BB4:2288][2019-02-06T18:48:49]i201: Planned package: MyMsi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1BB4:2288][2019-02-06T18:48:49]i201: Planned package: msi64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1BB4:2288][2019-02-06T18:48:49]i299: Plan complete, result: 0x0
[1BB4:2288][2019-02-06T18:48:49]i300: Apply begin
[1BB4:2288][2019-02-06T18:48:50]i010: Launching elevated engine process.
[1BB4:2288][2019-02-06T18:48:50]i011: Launched elevated engine process.
[1BB4:2288][2019-02-06T18:48:50]i012: Connected to elevated engine.
[1AA8:1D70][2019-02-06T18:48:50]i358: Pausing automatic updates.
[1AA8:1D70][2019-02-06T18:48:50]i359: Paused automatic updates.
[1AA8:1D70][2019-02-06T18:48:50]i360: Creating a system restore point.
[1AA8:1D70][2019-02-06T18:48:50]i362: System restore disabled, system restore point not created.
[1AA8:1D70][2019-02-06T18:48:50]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, options: 0x7, disable resume: No
[1AA8:1D70][2019-02-06T18:48:50]i000: Caching bundle from: 'C:\Users\DSTAFF~1\AppData\Local\Temp\2\{5ED0B2D8-F665-4AAB-9F9D-9C34BB4AAF9C}\.be\Setup.MBEndpointAgent.Full.exe' to: 'C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\Setup.MBEndpointAgent.Full.exe'
[1AA8:1D70][2019-02-06T18:48:50]i320: Registering bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, version: 1.2.0.642
[1AA8:1D70][2019-02-06T18:48:50]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: Active, restart initiated: No, disable resume: No
[1AA8:1F80][2019-02-06T18:48:50]i305: Verified acquired payload: msi64 at path: C:\ProgramData\Package Cache\.unverified\msi64, moving to: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64.
[1AA8:1D70][2019-02-06T18:48:50]i323: Registering package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, version: 1.2.0.642, package: msi64
[1AA8:1D70][2019-02-06T18:48:50]i301: Applying execute package: msi64, action: Install, path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64, arguments: ' MSIFASTINSTALL="7" ARPSYSTEMCOMPONENT="1" NEBULA_URL="https://cloud.malwarebytes.com" NEBULA_PROXY_SERVER="" NEBULA_PROXY_PORT="" NEBULA_PROXY_USER="" NEBULA_PROXY_PWD="" NEBULA_PROXY_PWD_ENCRYPT="" NEBULA_PROXY_BYPASS_ON_LOCAL="" NEBULA_ACCOUNTTOKEN="8e3efda2-cc8f-458c-b541-401718cc518e" NEBULA_SIRIUS_TOKEN="" NEBULA_SIRIUS_CHANNEL="" NEBULA_SIRIUS_URI="" GROUP="" LOGLEVEL=""'
[1AA8:1D70][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to install MSI package.
[1AA8:1D70][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to execute MSI package.
[1BB4:2288][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1BB4:2288][2019-02-06T18:49:03]i319: Applied execute package: msi64, result: 0x80070643, restart: None
[1BB4:2288][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to execute MSI package.
[1AA8:1D70][2019-02-06T18:49:03]i318: Skipped rollback of package: msi64, action: Uninstall, already: Absent
[1BB4:2288][2019-02-06T18:49:03]i319: Applied rollback package: msi64, result: 0x0, restart: None
[1AA8:1D70][2019-02-06T18:49:03]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: msi64
[1AA8:1D70][2019-02-06T18:49:03]i351: Removing cached package: msi64, from path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\
[1AA8:1D70][2019-02-06T18:49:03]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: MyMsi
[1AA8:1D70][2019-02-06T18:49:03]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart: None, disable resume: No
[1AA8:1D70][2019-02-06T18:49:03]i330: Removed bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}
[1AA8:1D70][2019-02-06T18:49:03]i352: Removing cached bundle: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, from path: C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\
[1AA8:1D70][2019-02-06T18:49:03]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart initiated: No, disable resume: No
[1BB4:2288][2019-02-06T18:49:03]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
 

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Okay I tried the Support Tool, Advanced, Clean.  It removed something and asked to be rebooted.  After reboot, I'm still getting the same error.

[15E8:1790][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to install MSI package.

This is the log file.

 

[15D8:0EFC][2019-02-06T21:35:02]i001: Burn v3.10.3.3007, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\DSTAFF~1\AppData\Local\Temp\2\{4127A9AA-2BAE-4065-AE7A-E5A15F9E52C0}\.cr\Setup.MBEndpointAgent.Full.exe
[15D8:0EFC][2019-02-06T21:35:02]i000: Initializing string variable 'NEBULA_URL' to value 'https://cloud.malwarebytes.com'
[15D8:0EFC][2019-02-06T21:35:02]i000: Initializing string variable 'NEBULA_ACCOUNTTOKEN' to value '8e3efda2-cc8f-458c-b541-401718cc518e'
[15D8:0EFC][2019-02-06T21:35:02]i009: Command Line: '-burn.clean.room=C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe -burn.filehandle.attached=424 -burn.filehandle.self=320'
[15D8:0EFC][2019-02-06T21:35:02]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe'
[15D8:0EFC][2019-02-06T21:35:02]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\dstafford\Desktop\'
[15D8:0EFC][2019-02-06T21:35:02]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206213502.log'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'WixBundleName' to value 'Malwarebytes Endpoint Agent'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Malwarebytes'
[15D8:1748][2019-02-06T21:35:03]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[15D8:1748][2019-02-06T21:35:03]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.0.642'
[15D8:0EFC][2019-02-06T21:35:03]i100: Detect begin, 3 packages
[15D8:0EFC][2019-02-06T21:35:03]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting numeric variable 'EA_INSTALLED' to value 0
[15D8:0EFC][2019-02-06T21:35:03]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting numeric variable 'EA_INSTALLED_32' to value 0
[15D8:0EFC][2019-02-06T21:35:03]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting numeric variable 'KB2468871_NET32_INSTALLED' to value 0
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'NETFRAMEWORK452' to value '394806'
[15D8:0EFC][2019-02-06T21:35:03]i052: Condition '(NETFRAMEWORK452 >= 379893)' evaluates to true.
[15D8:0EFC][2019-02-06T21:35:03]i101: Detected package: NetFx452FullRedist, state: Present, cached: None
[15D8:0EFC][2019-02-06T21:35:03]i101: Detected package: MyMsi, state: Absent, cached: None
[15D8:0EFC][2019-02-06T21:35:03]i101: Detected package: msi64, state: Absent, cached: None
[15D8:0EFC][2019-02-06T21:35:03]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[15D8:0EFC][2019-02-06T21:35:03]i052: Condition '((NOT EA_INSTALLED) AND (NOT EA_INSTALLED_32) AND (NOT WixBundleInstalled))           OR           (WixBundleAction = 3)' evaluates to true.
[15D8:0EFC][2019-02-06T21:35:03]i199: Detect complete, result: 0x0
[15D8:1748][2019-02-06T21:35:04]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[15D8:0EFC][2019-02-06T21:35:04]i200: Plan begin, 3 packages, action: Install
[15D8:0EFC][2019-02-06T21:35:04]w321: Skipping dependency registration on package with no dependency providers: NetFx452FullRedist
[15D8:0EFC][2019-02-06T21:35:04]i052: Condition 'NOT VersionNT64' evaluates to false.
[15D8:0EFC][2019-02-06T21:35:04]i052: Condition 'VersionNT64' evaluates to true.
[15D8:0EFC][2019-02-06T21:35:04]i000: Setting string variable 'WixBundleRollbackLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206213502_000_msi64_rollback.log'
[15D8:0EFC][2019-02-06T21:35:04]i000: Setting string variable 'WixBundleLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206213502_000_msi64.log'
[15D8:0EFC][2019-02-06T21:35:04]i201: Planned package: NetFx452FullRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[15D8:0EFC][2019-02-06T21:35:04]i201: Planned package: MyMsi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[15D8:0EFC][2019-02-06T21:35:04]i201: Planned package: msi64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[15D8:0EFC][2019-02-06T21:35:04]i299: Plan complete, result: 0x0
[15D8:0EFC][2019-02-06T21:35:04]i300: Apply begin
[15D8:0EFC][2019-02-06T21:35:04]i010: Launching elevated engine process.
[15D8:0EFC][2019-02-06T21:35:04]i011: Launched elevated engine process.
[15D8:0EFC][2019-02-06T21:35:04]i012: Connected to elevated engine.
[15E8:1790][2019-02-06T21:35:04]i358: Pausing automatic updates.
[15E8:1790][2019-02-06T21:35:11]i359: Paused automatic updates.
[15E8:1790][2019-02-06T21:35:11]i360: Creating a system restore point.
[15E8:1790][2019-02-06T21:35:11]i362: System restore disabled, system restore point not created.
[15E8:1790][2019-02-06T21:35:11]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, options: 0x7, disable resume: No
[15E8:1790][2019-02-06T21:35:11]i000: Caching bundle from: 'C:\Users\DSTAFF~1\AppData\Local\Temp\2\{44A3486A-7CF0-4DE4-9DA8-60B4EE2ABC2A}\.be\Setup.MBEndpointAgent.Full.exe' to: 'C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\Setup.MBEndpointAgent.Full.exe'
[15E8:1790][2019-02-06T21:35:11]i320: Registering bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, version: 1.2.0.642
[15E8:1790][2019-02-06T21:35:11]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: Active, restart initiated: No, disable resume: No
[15E8:0458][2019-02-06T21:35:11]i305: Verified acquired payload: msi64 at path: C:\ProgramData\Package Cache\.unverified\msi64, moving to: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64.
[15E8:1790][2019-02-06T21:35:11]i323: Registering package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, version: 1.2.0.642, package: msi64
[15E8:1790][2019-02-06T21:35:11]i301: Applying execute package: msi64, action: Install, path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64, arguments: ' MSIFASTINSTALL="7" ARPSYSTEMCOMPONENT="1" NEBULA_URL="https://cloud.malwarebytes.com" NEBULA_PROXY_SERVER="" NEBULA_PROXY_PORT="" NEBULA_PROXY_USER="" NEBULA_PROXY_PWD="" NEBULA_PROXY_PWD_ENCRYPT="" NEBULA_PROXY_BYPASS_ON_LOCAL="" NEBULA_ACCOUNTTOKEN="8e3efda2-cc8f-458c-b541-401718cc518e" NEBULA_SIRIUS_TOKEN="" NEBULA_SIRIUS_CHANNEL="" NEBULA_SIRIUS_URI="" GROUP="" LOGLEVEL=""'
[15E8:1790][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to install MSI package.
[15E8:1790][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to execute MSI package.
[15D8:0EFC][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[15D8:0EFC][2019-02-06T21:35:27]i319: Applied execute package: msi64, result: 0x80070643, restart: None
[15D8:0EFC][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to execute MSI package.
[15E8:1790][2019-02-06T21:35:27]i318: Skipped rollback of package: msi64, action: Uninstall, already: Absent
[15D8:0EFC][2019-02-06T21:35:27]i319: Applied rollback package: msi64, result: 0x0, restart: None
[15E8:1790][2019-02-06T21:35:27]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: msi64
[15E8:1790][2019-02-06T21:35:27]i351: Removing cached package: msi64, from path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\
[15E8:1790][2019-02-06T21:35:27]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: MyMsi
[15E8:1790][2019-02-06T21:35:27]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart: None, disable resume: No
[15E8:1790][2019-02-06T21:35:27]i330: Removed bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}
[15E8:1790][2019-02-06T21:35:27]i352: Removing cached bundle: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, from path: C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\
[15E8:1790][2019-02-06T21:35:27]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart initiated: No, disable resume: No
[15D8:0EFC][2019-02-06T21:35:27]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
 

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  • 4 months later...
  • 1 year later...

Just had the same issue on an older windows 10 machine and removing the folders mentioned worked for me too.  Thanks OP.  Nice to see a solution posted as a follow up. :)

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Clean install on a windows server 2019 and get the error 0x80070643 no other antivirus ever installed on this brand new server

 

 

[1FF8:1E58][2021-04-19T18:15:26]i001: Burn v3.10.3.3007, Windows v10.0 (Build 17763: Service Pack 0), path: C:\Users\ADMINI~1\AppData\Local\Temp\1\{8CA26B56-E055-4C5D-A0E1-987FFDC74DC2}\.cr\Setup.MBEndpointAgent.Full.exe
[1FF8:1E58][2021-04-19T18:15:26]i000: Initializing string variable 'NEBULA_URL' to value 'https://cloud.malwarebytes.com'
[1FF8:1E58][2021-04-19T18:15:26]i000: Initializing string variable 'NEBULA_ACCOUNTTOKEN' to value '58996b20-960a-46e1-8ddf-98468c188a57'
[1FF8:1E58][2021-04-19T18:15:26]i009: Command Line: '"-burn.clean.room=\\cpcdc\PUBLIC\Informatique\source\MalwareBytes Agent\Setup.MBEndpointAgent.Full.exe" -burn.filehandle.attached=644 -burn.filehandle.self=708'
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting string variable 'WixBundleOriginalSource' to value '\\cpcdc\PUBLIC\Informatique\source\MalwareBytes Agent\Setup.MBEndpointAgent.Full.exe'
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value '\\cpcdc\PUBLIC\Informatique\source\MalwareBytes Agent\'
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20210419181526.log'
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting string variable 'WixBundleName' to value 'Malwarebytes Endpoint Agent'
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting string variable 'WixBundleManufacturer' to value 'Malwarebytes'
[1FF8:1FD0][2021-04-19T18:15:26]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1FF8:1FD0][2021-04-19T18:15:26]i000: Setting string variable 'WixBundleName' to value 'Malwarebytes Endpoint Agent Server'
[1FF8:1FD0][2021-04-19T18:15:26]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.0.863'
[1FF8:1FD0][2021-04-19T18:15:26]i000: Running detect BA function
[1FF8:1E58][2021-04-19T18:15:26]i100: Detect begin, 3 packages
[1FF8:1E58][2021-04-19T18:15:26]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting numeric variable 'EA_INSTALLED' to value 0
[1FF8:1E58][2021-04-19T18:15:26]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting numeric variable 'EA_INSTALLED_32' to value 0
[1FF8:1E58][2021-04-19T18:15:26]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871'
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting numeric variable 'KB2468871_NET32_INSTALLED' to value 0
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
[1FF8:1E58][2021-04-19T18:15:26]i000: Setting string variable 'NETFRAMEWORK452' to value '461814'
[1FF8:1E58][2021-04-19T18:15:26]i052: Condition '(NETFRAMEWORK452 >= 379893)' evaluates to true.
[1FF8:1E58][2021-04-19T18:15:26]i101: Detected package: NetFx452FullRedist, state: Present, cached: None
[1FF8:1E58][2021-04-19T18:15:26]i101: Detected package: MyMsi, state: Absent, cached: None
[1FF8:1E58][2021-04-19T18:15:26]i101: Detected package: msi64, state: Absent, cached: None
[1FF8:1E58][2021-04-19T18:15:26]i000: Running detect complete BA function
[1FF8:1E58][2021-04-19T18:15:26]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[1FF8:1E58][2021-04-19T18:15:26]i052: Condition '((NOT EA_INSTALLED) AND (NOT EA_INSTALLED_32) AND (NOT WixBundleInstalled))           OR           (WixBundleAction = 3)' evaluates to true.
[1FF8:1E58][2021-04-19T18:15:26]i199: Detect complete, result: 0x0
[1FF8:1FD0][2021-04-19T18:15:29]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[1FF8:1FD0][2021-04-19T18:15:29]i000: Running plan BA function
[1FF8:1E58][2021-04-19T18:15:29]i200: Plan begin, 3 packages, action: Install
[1FF8:1E58][2021-04-19T18:15:29]w321: Skipping dependency registration on package with no dependency providers: NetFx452FullRedist
[1FF8:1E58][2021-04-19T18:15:29]i052: Condition 'NOT VersionNT64' evaluates to false.
[1FF8:1E58][2021-04-19T18:15:29]i052: Condition 'VersionNT64' evaluates to true.
[1FF8:1E58][2021-04-19T18:15:29]i000: Setting string variable 'WixBundleRollbackLog_msi64' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20210419181526_000_msi64_rollback.log'
[1FF8:1E58][2021-04-19T18:15:29]i000: Setting string variable 'WixBundleLog_msi64' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20210419181526_000_msi64.log'
[1FF8:1E58][2021-04-19T18:15:29]i201: Planned package: NetFx452FullRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1FF8:1E58][2021-04-19T18:15:29]i201: Planned package: MyMsi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1FF8:1E58][2021-04-19T18:15:29]i201: Planned package: msi64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1FF8:1E58][2021-04-19T18:15:29]i000: Running plan complete BA function
[1FF8:1E58][2021-04-19T18:15:29]i299: Plan complete, result: 0x0
[1FF8:1E58][2021-04-19T18:15:29]i300: Apply begin
[1FF8:1E58][2021-04-19T18:15:29]i010: Launching elevated engine process.
[1FF8:1E58][2021-04-19T18:15:29]i011: Launched elevated engine process.
[1FF8:1E58][2021-04-19T18:15:29]i012: Connected to elevated engine.
[1CC0:1CFC][2021-04-19T18:15:29]i358: Pausing automatic updates.
[1CC0:1CFC][2021-04-19T18:15:29]i359: Paused automatic updates.
[1CC0:1CFC][2021-04-19T18:15:29]i360: Creating a system restore point.
[1CC0:1CFC][2021-04-19T18:15:29]i362: System restore disabled, system restore point not created.
[1CC0:1CFC][2021-04-19T18:15:29]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c0333003-8faa-4553-87e5-a51c5017709b}, options: 0x7, disable resume: No
[1CC0:1CFC][2021-04-19T18:15:29]i000: Caching bundle from: 'C:\Users\ADMINI~1\AppData\Local\Temp\1\{E0F63CFC-A6CF-4679-A571-C15BAC2E6E53}\.be\Setup.MBEndpointAgent.Full.exe' to: 'C:\ProgramData\Package Cache\{c0333003-8faa-4553-87e5-a51c5017709b}\Setup.MBEndpointAgent.Full.exe'
[1CC0:1CFC][2021-04-19T18:15:29]i320: Registering bundle dependency provider: {c0333003-8faa-4553-87e5-a51c5017709b}, version: 1.2.0.863
[1CC0:1CFC][2021-04-19T18:15:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c0333003-8faa-4553-87e5-a51c5017709b}, resume: Active, restart initiated: No, disable resume: No
[1CC0:050C][2021-04-19T18:15:30]i305: Verified acquired payload: msi64 at path: C:\ProgramData\Package Cache\.unverified\msi64, moving to: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.863\msi64.
[1CC0:1CFC][2021-04-19T18:15:30]i323: Registering package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, version: 1.2.0.863, package: msi64
[1CC0:1CFC][2021-04-19T18:15:30]i301: Applying execute package: msi64, action: Install, path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.863\msi64, arguments: ' MSIFASTINSTALL="7" ARPSYSTEMCOMPONENT="1" NEBULA_URL="https://cloud.malwarebytes.com" NEBULA_PROXY_SERVER="" NEBULA_PROXY_PORT="" NEBULA_PROXY_USER="" NEBULA_PROXY_PWD="" NEBULA_PROXY_PWD_ENCRYPT="" NEBULA_PROXY_BYPASS_ON_LOCAL="" NEBULA_ACCOUNTTOKEN="58996b20-960a-46e1-8ddf-98468c188a57" NEBULA_SIRIUS_TOKEN="" NEBULA_SIRIUS_CHANNEL="" NEBULA_SIRIUS_URI="" NEBULA_ARK_URI="" VERIFY_NETWORK="" ADDITIONAL_CHECK_URIS="" GROUP="" LOGLEVEL=""'
[1CC0:1CFC][2021-04-19T18:15:42]e000: Error 0x80070643: Failed to install MSI package.
[1CC0:1CFC][2021-04-19T18:15:42]e000: Error 0x80070643: Failed to execute MSI package.
[1FF8:1E58][2021-04-19T18:15:42]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1FF8:1E58][2021-04-19T18:15:42]i319: Applied execute package: msi64, result: 0x80070643, restart: None
[1FF8:1E58][2021-04-19T18:15:42]e000: Error 0x80070643: Failed to execute MSI package.
[1CC0:1CFC][2021-04-19T18:15:42]i318: Skipped rollback of package: msi64, action: Uninstall, already: Absent
[1FF8:1E58][2021-04-19T18:15:42]i319: Applied rollback package: msi64, result: 0x0, restart: None
[1CC0:1CFC][2021-04-19T18:15:42]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: msi64
[1CC0:1CFC][2021-04-19T18:15:42]i351: Removing cached package: msi64, from path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.863\
[1CC0:1CFC][2021-04-19T18:15:42]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: MyMsi
[1CC0:1CFC][2021-04-19T18:15:42]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c0333003-8faa-4553-87e5-a51c5017709b}, resume: None, restart: None, disable resume: No
[1CC0:1CFC][2021-04-19T18:15:42]i330: Removed bundle dependency provider: {c0333003-8faa-4553-87e5-a51c5017709b}
[1CC0:1CFC][2021-04-19T18:15:42]i352: Removing cached bundle: {c0333003-8faa-4553-87e5-a51c5017709b}, from path: C:\ProgramData\Package Cache\{c0333003-8faa-4553-87e5-a51c5017709b}\
[1CC0:1CFC][2021-04-19T18:15:42]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c0333003-8faa-4553-87e5-a51c5017709b}, resume: None, restart initiated: No, disable resume: No
[1FF8:1E58][2021-04-19T18:15:42]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
 

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