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DavidST

Endpoint install error

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I needed to uninstall Malwarebytes Endpoint Agent from a Server 2012 the uninstall failed and I used the uninstall tool to remove it completely.

Now I'm trying to reinstall Endpoint Agent on Server 2012 and I'm getting an error "Error 0x80070643: Failed to install MSI package"

Can anyone help me please?

 

This is the log;

[1BB4:2288][2019-02-06T18:48:48]i001: Burn v3.10.3.3007, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\DSTAFF~1\AppData\Local\Temp\2\{6798336C-BEE0-48FF-9D60-C1BA2F94300C}\.cr\Setup.MBEndpointAgent.Full.exe
[1BB4:2288][2019-02-06T18:48:48]i000: Initializing string variable 'NEBULA_URL' to value 'https://cloud.malwarebytes.com'
[1BB4:2288][2019-02-06T18:48:48]i000: Initializing string variable 'NEBULA_ACCOUNTTOKEN' to value '8e3efda2-cc8f-458c-b541-401718cc518e'
[1BB4:2288][2019-02-06T18:48:48]i009: Command Line: '-burn.clean.room=C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe -burn.filehandle.attached=320 -burn.filehandle.self=328'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\dstafford\Desktop\'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206184848.log'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleName' to value 'Malwarebytes Endpoint Agent'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleManufacturer' to value 'Malwarebytes'
[1BB4:10A8][2019-02-06T18:48:48]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1BB4:10A8][2019-02-06T18:48:48]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.0.642'
[1BB4:2288][2019-02-06T18:48:48]i100: Detect begin, 3 packages
[1BB4:2288][2019-02-06T18:48:48]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting numeric variable 'EA_INSTALLED' to value 0
[1BB4:2288][2019-02-06T18:48:48]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting numeric variable 'EA_INSTALLED_32' to value 0
[1BB4:2288][2019-02-06T18:48:48]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting numeric variable 'KB2468871_NET32_INSTALLED' to value 0
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
[1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'NETFRAMEWORK452' to value '394806'
[1BB4:2288][2019-02-06T18:48:48]i052: Condition '(NETFRAMEWORK452 >= 379893)' evaluates to true.
[1BB4:2288][2019-02-06T18:48:48]i101: Detected package: NetFx452FullRedist, state: Present, cached: None
[1BB4:2288][2019-02-06T18:48:48]i101: Detected package: MyMsi, state: Absent, cached: None
[1BB4:2288][2019-02-06T18:48:48]i101: Detected package: msi64, state: Absent, cached: None
[1BB4:2288][2019-02-06T18:48:48]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[1BB4:2288][2019-02-06T18:48:48]i052: Condition '((NOT EA_INSTALLED) AND (NOT EA_INSTALLED_32) AND (NOT WixBundleInstalled))           OR           (WixBundleAction = 3)' evaluates to true.
[1BB4:2288][2019-02-06T18:48:48]i199: Detect complete, result: 0x0
[1BB4:10A8][2019-02-06T18:48:49]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[1BB4:2288][2019-02-06T18:48:49]i200: Plan begin, 3 packages, action: Install
[1BB4:2288][2019-02-06T18:48:49]w321: Skipping dependency registration on package with no dependency providers: NetFx452FullRedist
[1BB4:2288][2019-02-06T18:48:49]i052: Condition 'NOT VersionNT64' evaluates to false.
[1BB4:2288][2019-02-06T18:48:49]i052: Condition 'VersionNT64' evaluates to true.
[1BB4:2288][2019-02-06T18:48:49]i000: Setting string variable 'WixBundleRollbackLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206184848_000_msi64_rollback.log'
[1BB4:2288][2019-02-06T18:48:49]i000: Setting string variable 'WixBundleLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206184848_000_msi64.log'
[1BB4:2288][2019-02-06T18:48:49]i201: Planned package: NetFx452FullRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1BB4:2288][2019-02-06T18:48:49]i201: Planned package: MyMsi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1BB4:2288][2019-02-06T18:48:49]i201: Planned package: msi64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1BB4:2288][2019-02-06T18:48:49]i299: Plan complete, result: 0x0
[1BB4:2288][2019-02-06T18:48:49]i300: Apply begin
[1BB4:2288][2019-02-06T18:48:50]i010: Launching elevated engine process.
[1BB4:2288][2019-02-06T18:48:50]i011: Launched elevated engine process.
[1BB4:2288][2019-02-06T18:48:50]i012: Connected to elevated engine.
[1AA8:1D70][2019-02-06T18:48:50]i358: Pausing automatic updates.
[1AA8:1D70][2019-02-06T18:48:50]i359: Paused automatic updates.
[1AA8:1D70][2019-02-06T18:48:50]i360: Creating a system restore point.
[1AA8:1D70][2019-02-06T18:48:50]i362: System restore disabled, system restore point not created.
[1AA8:1D70][2019-02-06T18:48:50]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, options: 0x7, disable resume: No
[1AA8:1D70][2019-02-06T18:48:50]i000: Caching bundle from: 'C:\Users\DSTAFF~1\AppData\Local\Temp\2\{5ED0B2D8-F665-4AAB-9F9D-9C34BB4AAF9C}\.be\Setup.MBEndpointAgent.Full.exe' to: 'C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\Setup.MBEndpointAgent.Full.exe'
[1AA8:1D70][2019-02-06T18:48:50]i320: Registering bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, version: 1.2.0.642
[1AA8:1D70][2019-02-06T18:48:50]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: Active, restart initiated: No, disable resume: No
[1AA8:1F80][2019-02-06T18:48:50]i305: Verified acquired payload: msi64 at path: C:\ProgramData\Package Cache\.unverified\msi64, moving to: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64.
[1AA8:1D70][2019-02-06T18:48:50]i323: Registering package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, version: 1.2.0.642, package: msi64
[1AA8:1D70][2019-02-06T18:48:50]i301: Applying execute package: msi64, action: Install, path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64, arguments: ' MSIFASTINSTALL="7" ARPSYSTEMCOMPONENT="1" NEBULA_URL="https://cloud.malwarebytes.com" NEBULA_PROXY_SERVER="" NEBULA_PROXY_PORT="" NEBULA_PROXY_USER="" NEBULA_PROXY_PWD="" NEBULA_PROXY_PWD_ENCRYPT="" NEBULA_PROXY_BYPASS_ON_LOCAL="" NEBULA_ACCOUNTTOKEN="8e3efda2-cc8f-458c-b541-401718cc518e" NEBULA_SIRIUS_TOKEN="" NEBULA_SIRIUS_CHANNEL="" NEBULA_SIRIUS_URI="" GROUP="" LOGLEVEL=""'
[1AA8:1D70][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to install MSI package.
[1AA8:1D70][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to execute MSI package.
[1BB4:2288][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1BB4:2288][2019-02-06T18:49:03]i319: Applied execute package: msi64, result: 0x80070643, restart: None
[1BB4:2288][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to execute MSI package.
[1AA8:1D70][2019-02-06T18:49:03]i318: Skipped rollback of package: msi64, action: Uninstall, already: Absent
[1BB4:2288][2019-02-06T18:49:03]i319: Applied rollback package: msi64, result: 0x0, restart: None
[1AA8:1D70][2019-02-06T18:49:03]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: msi64
[1AA8:1D70][2019-02-06T18:49:03]i351: Removing cached package: msi64, from path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\
[1AA8:1D70][2019-02-06T18:49:03]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: MyMsi
[1AA8:1D70][2019-02-06T18:49:03]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart: None, disable resume: No
[1AA8:1D70][2019-02-06T18:49:03]i330: Removed bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}
[1AA8:1D70][2019-02-06T18:49:03]i352: Removing cached bundle: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, from path: C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\
[1AA8:1D70][2019-02-06T18:49:03]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart initiated: No, disable resume: No
[1BB4:2288][2019-02-06T18:49:03]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
 

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Okay I tried the Support Tool, Advanced, Clean.  It removed something and asked to be rebooted.  After reboot, I'm still getting the same error.

[15E8:1790][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to install MSI package.

This is the log file.

 

[15D8:0EFC][2019-02-06T21:35:02]i001: Burn v3.10.3.3007, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\DSTAFF~1\AppData\Local\Temp\2\{4127A9AA-2BAE-4065-AE7A-E5A15F9E52C0}\.cr\Setup.MBEndpointAgent.Full.exe
[15D8:0EFC][2019-02-06T21:35:02]i000: Initializing string variable 'NEBULA_URL' to value 'https://cloud.malwarebytes.com'
[15D8:0EFC][2019-02-06T21:35:02]i000: Initializing string variable 'NEBULA_ACCOUNTTOKEN' to value '8e3efda2-cc8f-458c-b541-401718cc518e'
[15D8:0EFC][2019-02-06T21:35:02]i009: Command Line: '-burn.clean.room=C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe -burn.filehandle.attached=424 -burn.filehandle.self=320'
[15D8:0EFC][2019-02-06T21:35:02]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe'
[15D8:0EFC][2019-02-06T21:35:02]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\dstafford\Desktop\'
[15D8:0EFC][2019-02-06T21:35:02]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206213502.log'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'WixBundleName' to value 'Malwarebytes Endpoint Agent'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Malwarebytes'
[15D8:1748][2019-02-06T21:35:03]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[15D8:1748][2019-02-06T21:35:03]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.0.642'
[15D8:0EFC][2019-02-06T21:35:03]i100: Detect begin, 3 packages
[15D8:0EFC][2019-02-06T21:35:03]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting numeric variable 'EA_INSTALLED' to value 0
[15D8:0EFC][2019-02-06T21:35:03]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting numeric variable 'EA_INSTALLED_32' to value 0
[15D8:0EFC][2019-02-06T21:35:03]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting numeric variable 'KB2468871_NET32_INSTALLED' to value 0
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
[15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'NETFRAMEWORK452' to value '394806'
[15D8:0EFC][2019-02-06T21:35:03]i052: Condition '(NETFRAMEWORK452 >= 379893)' evaluates to true.
[15D8:0EFC][2019-02-06T21:35:03]i101: Detected package: NetFx452FullRedist, state: Present, cached: None
[15D8:0EFC][2019-02-06T21:35:03]i101: Detected package: MyMsi, state: Absent, cached: None
[15D8:0EFC][2019-02-06T21:35:03]i101: Detected package: msi64, state: Absent, cached: None
[15D8:0EFC][2019-02-06T21:35:03]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[15D8:0EFC][2019-02-06T21:35:03]i052: Condition '((NOT EA_INSTALLED) AND (NOT EA_INSTALLED_32) AND (NOT WixBundleInstalled))           OR           (WixBundleAction = 3)' evaluates to true.
[15D8:0EFC][2019-02-06T21:35:03]i199: Detect complete, result: 0x0
[15D8:1748][2019-02-06T21:35:04]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[15D8:0EFC][2019-02-06T21:35:04]i200: Plan begin, 3 packages, action: Install
[15D8:0EFC][2019-02-06T21:35:04]w321: Skipping dependency registration on package with no dependency providers: NetFx452FullRedist
[15D8:0EFC][2019-02-06T21:35:04]i052: Condition 'NOT VersionNT64' evaluates to false.
[15D8:0EFC][2019-02-06T21:35:04]i052: Condition 'VersionNT64' evaluates to true.
[15D8:0EFC][2019-02-06T21:35:04]i000: Setting string variable 'WixBundleRollbackLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206213502_000_msi64_rollback.log'
[15D8:0EFC][2019-02-06T21:35:04]i000: Setting string variable 'WixBundleLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206213502_000_msi64.log'
[15D8:0EFC][2019-02-06T21:35:04]i201: Planned package: NetFx452FullRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[15D8:0EFC][2019-02-06T21:35:04]i201: Planned package: MyMsi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[15D8:0EFC][2019-02-06T21:35:04]i201: Planned package: msi64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[15D8:0EFC][2019-02-06T21:35:04]i299: Plan complete, result: 0x0
[15D8:0EFC][2019-02-06T21:35:04]i300: Apply begin
[15D8:0EFC][2019-02-06T21:35:04]i010: Launching elevated engine process.
[15D8:0EFC][2019-02-06T21:35:04]i011: Launched elevated engine process.
[15D8:0EFC][2019-02-06T21:35:04]i012: Connected to elevated engine.
[15E8:1790][2019-02-06T21:35:04]i358: Pausing automatic updates.
[15E8:1790][2019-02-06T21:35:11]i359: Paused automatic updates.
[15E8:1790][2019-02-06T21:35:11]i360: Creating a system restore point.
[15E8:1790][2019-02-06T21:35:11]i362: System restore disabled, system restore point not created.
[15E8:1790][2019-02-06T21:35:11]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, options: 0x7, disable resume: No
[15E8:1790][2019-02-06T21:35:11]i000: Caching bundle from: 'C:\Users\DSTAFF~1\AppData\Local\Temp\2\{44A3486A-7CF0-4DE4-9DA8-60B4EE2ABC2A}\.be\Setup.MBEndpointAgent.Full.exe' to: 'C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\Setup.MBEndpointAgent.Full.exe'
[15E8:1790][2019-02-06T21:35:11]i320: Registering bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, version: 1.2.0.642
[15E8:1790][2019-02-06T21:35:11]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: Active, restart initiated: No, disable resume: No
[15E8:0458][2019-02-06T21:35:11]i305: Verified acquired payload: msi64 at path: C:\ProgramData\Package Cache\.unverified\msi64, moving to: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64.
[15E8:1790][2019-02-06T21:35:11]i323: Registering package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, version: 1.2.0.642, package: msi64
[15E8:1790][2019-02-06T21:35:11]i301: Applying execute package: msi64, action: Install, path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64, arguments: ' MSIFASTINSTALL="7" ARPSYSTEMCOMPONENT="1" NEBULA_URL="https://cloud.malwarebytes.com" NEBULA_PROXY_SERVER="" NEBULA_PROXY_PORT="" NEBULA_PROXY_USER="" NEBULA_PROXY_PWD="" NEBULA_PROXY_PWD_ENCRYPT="" NEBULA_PROXY_BYPASS_ON_LOCAL="" NEBULA_ACCOUNTTOKEN="8e3efda2-cc8f-458c-b541-401718cc518e" NEBULA_SIRIUS_TOKEN="" NEBULA_SIRIUS_CHANNEL="" NEBULA_SIRIUS_URI="" GROUP="" LOGLEVEL=""'
[15E8:1790][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to install MSI package.
[15E8:1790][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to execute MSI package.
[15D8:0EFC][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[15D8:0EFC][2019-02-06T21:35:27]i319: Applied execute package: msi64, result: 0x80070643, restart: None
[15D8:0EFC][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to execute MSI package.
[15E8:1790][2019-02-06T21:35:27]i318: Skipped rollback of package: msi64, action: Uninstall, already: Absent
[15D8:0EFC][2019-02-06T21:35:27]i319: Applied rollback package: msi64, result: 0x0, restart: None
[15E8:1790][2019-02-06T21:35:27]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: msi64
[15E8:1790][2019-02-06T21:35:27]i351: Removing cached package: msi64, from path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\
[15E8:1790][2019-02-06T21:35:27]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: MyMsi
[15E8:1790][2019-02-06T21:35:27]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart: None, disable resume: No
[15E8:1790][2019-02-06T21:35:27]i330: Removed bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}
[15E8:1790][2019-02-06T21:35:27]i352: Removing cached bundle: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, from path: C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\
[15E8:1790][2019-02-06T21:35:27]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart initiated: No, disable resume: No
[15D8:0EFC][2019-02-06T21:35:27]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
 

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I removed the Malwarebytes folders under Program Files and Program Data and was able to reinstall.

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On 2/7/2019 at 9:41 AM, DavidST said:

I removed the Malwarebytes folders under Program Files and Program Data and was able to reinstall.

Thank you for following up with what you found that fixed it for you. It worked for me as well.

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