CMello Posted February 6, 2019 ID:1297195 Share Posted February 6, 2019 I've seen where other forum members have gone through the same thing with this malware returning. I'm not sure what to do. I have an older Dell Latitude D630. What do I need to do to fix this? Link to post Share on other sites More sharing options...
CMello Posted February 7, 2019 Author ID:1297215 Share Posted February 7, 2019 Here is the information @1PW asked me to send about my computer. Thank you all so much for doing this for the community. I almost pulled out all of my hair today when I saw my MS Word document automatically deleting content I had worked so hard to type. Please let me know if you have any further questions. FRST.txt Addition.txt Malwarebytes Scan Report.txt Link to post Share on other sites More sharing options...
nasdaq Posted February 7, 2019 ID:1297311 Share Posted February 7, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please post the log and let me know what problem persists. fixlist.txt Link to post Share on other sites More sharing options...
CMello Posted February 11, 2019 Author ID:1297957 Share Posted February 11, 2019 Hi nasdaq, I added the fixlist.txt file to the proper folder and started running FRST. I clicked Fix and I got this message shortly afterward and now the computer will not let me run FRST at all. Link to post Share on other sites More sharing options...
CMello Posted February 11, 2019 Author ID:1297959 Share Posted February 11, 2019 Hi nasdaq, I didn't give up. I uninstalled the FBAR tool and reinstalled it in safe mode. I was then able to run the fix. The keyboard input is very slow when I type but the Chrome browser loaded a bit faster. Also when I was in safe mode the browser loaded fast as well. Fixlog.txt Link to post Share on other sites More sharing options...
CMello Posted February 11, 2019 Author ID:1297963 Share Posted February 11, 2019 Now Chrome is moving very slow again... Link to post Share on other sites More sharing options...
nasdaq Posted February 11, 2019 ID:1298050 Share Posted February 11, 2019 Hi, Your copy of Chrome has probably been compromised Remove Chrome from your Computer and reinstall a fresh copy later. If you remove the syncing of your account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other devices. <- Important ...https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks Before you remove Chrome Export your Passwords How to export your saved passwords from Chromehttps://betanews.com/2018/03/09/export-chrome-passwords/ Clear your Chrome cache and cookieshttps://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page.https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks. <<<>>> If the problem persists IN CHROME and you Sync Chrome with other devices reset the Sync. Read this article and proceed. Chrome Secure Preferences detection always comes backhttps://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ <<<>>> Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2019 Root Admin ID:1303068 Share Posted March 10, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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